Resident Service Associate

Cobalt Consulting (UK) Ltd; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading build-to-rent operator is seeking a Resident Service Assistant in Cardiff. You will be the first point of contact for residents, providing outstanding customer service and support. Key responsibilities include assisting with queries, maintaining high standards, and participating in community events. Candidates should have experience in hospitality or customer service and be proactive communicators. This role offers a full-time contract with competitive salary and excellent benefits.

Qualifications

• Experience in hospitality, hotels, tourism, residential management, or customer service.
• Proactive team player who is well-presented, reliable, and professional.
• Awareness of Health & Safety standards.

Responsibilities

• Welcoming residents and visitors in a friendly manner.
• Assisting with resident queries and maintenance requests.
• Supporting property management operations.

Skills

Customer service

Communication

Hospitality experience

Problem-solving

Education

ARLA or AIRPM qualification

Tools

Microsoft Office

CRM systems

Job description

About the Role

Resident Service Assistant - Cardiff

Location: Cardiff Wales
Contract: Full‑time (Monday to Saturday on a rota basis)
Salary: Competitive + excellent benefits

Are you passionate about delivering outstanding customer service? Do you thrive in roles where creating a welcoming environment makes a real difference? If so, this could be the perfect opportunity for you.

We are seeking a Resident Assistant to join a leading build-to-rent operator in Cardiff. This role sits at the heart of a vibrant community, where you will be the first point of contact for residents and visitors, ensuring they feel at home and supported throughout their time with us.

What You’ll Be Doing

• Welcoming residents and visitors with a professional, approachable, and friendly manner.
• Assisting with resident queries, maintenance requests, and day‑to‑day needs to create a seamless living experience.
• Supporting property management operations to ensure high standards across all buildings and communal areas.
• Building positive relationships with residents, local partners, and colleagues to foster a strong community.
• Supporting pre‑move‑in and move‑out processes, helping residents settle in smoothly.
• Working closely with internal teams and external partners to resolve queries and maintain service excellence.
• Assisting with community events and social activities to enhance resident engagement.
• Being on hand to cover across other developments and being front desk for residents and guests

What We’re Looking For

• Experience in hospitality, hotels, tourism, residential management, or customer service.
• A warm and confident communicator who enjoys engaging with people from all walks of life.
• A proactive team player who is well‑presented, reliable, and professional.
• Strong organisational and problem‑solving skills with a focus on achieving positive outcomes.
• Awareness of Health & Safety standards and a commitment to maintaining a safe environment.
• IT literacy, including CRM systems and Microsoft Office (Excel experience desirable).
• ARLA or AIRPM qualification is an advantage but not essential.