Resident Service Agent-4

JLL; Greater London; Vor Ort; GBP 24.000 - 32.000; Vollzeit

Zusammenfassung

Jones Lang LaSalle (JLL) is seeking a Resident Services Agent for Sugar House Island, Stratford, London. You will welcome residents and visitors, engage with them across activities, and coordinate daily operations to ensure high service levels in a Build to Rent setting.

You will assist with move-ins and move-outs, maintain safety and building standards, and work closely with contractors and the client to deliver exceptional resident experiences.

Qualifikationen

• Good level of education with strong written and verbal communication skills.
• Sound understanding of Health and Safety principles and assessments.
• Good computer literacy including Word, Excel and Outlook.
• Understanding of exceptional customer service delivery.

Aufgaben

• Provide a warm and courteous welcome to residents and visitors.
• Actively engage with residents, visitors, colleagues and contractors to ensure a seamless experience.
• Coordinate day-to-day operations to meet and exceed resident expectations.
• Anticipate residents' needs and adapt services accordingly.
• Assist residents moving in with inductions for apartments and appliances.
• Support residents moving out, file reports and advise on deposits.
• Interact with customers to obtain feedback on service quality and satisfaction.
• Maintain a strong working relationship with the client.
• Perform other tasks as required by management.

Kenntnisse

Excellent communication

Customer relations

Pro-active

Professional presentation

Team player

Organised

Attention to detail

Ausbildung

Good educational level

Tools

Microsoft Word

Excel

Outlook

Jobbeschreibung

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Resident Services Agent

Sugar House Island, located at in Stratford, London, is a prestigious mixed-use development containing a Build to Rent scheme managed by JLL. This canal-side neighbourhood incorporates properties of varied use-types, designed for people to reside, work and socialise within a vibrant living and commercial environment.Situated in a well-connected East London location, Sugar House Island brings together a growing community amongst Newham’s network of waterways, combining modern architecture with retained industrial heritage features.JLL are lookig to recruit a Resident Service Agent to join the team at this exciting location.

What your day-to-day will look like:

• To provide a warm and courteous welcome to all residents and visitors
• To actively engage with residents, visitors, colleagues, and contractors to provide a seamless experience for residents
• To co-ordinate day-to-day operations ensuring quality and service delivery always meet and exceed resident’s expectations
• To anticipate residents’ needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required
• Assisting residents moving into their apartment and completing apartment and appliance inductions as required
• Supporting residents when moving out, ensuring all reports are filed, maintenance is actioned and deposit recommendations are made
• Interact with customers to obtain feedback on the quality of product, service levels and overall satisfaction levels
• Ensure a great working relationship is maintained with the client
• Any other reasonable tasks asked to be performed by the management according to changing business needs

People and interpersonal skills

• Excellent communication skills and able to display sensitivity and understanding of resident’s needs.
• Excellent customer relations skills, a welcoming nature and plenty of energy & enthusiasm
• Must be pro-active and able to use initiative to enhance the reputation of the building
• Professional presentation, confident and outgoing nature
• Well organised, ability to prioritise, problem-solve and work under pressure
• Attention to detail to ensure high levels of customer service and maintaining and managing the building to an immaculate standard
• A great team player who takes ownership and responsibility

Knowledge

• A good level of education with strong written and verbal communication skills
• A sound understanding of Health and Safety principals, methods and assessments
• Good level of computer literacy including Microsoft Word, Excel and Outlook
• Understanding of exceptional customer service delivery

Building Maintenance / Health and Safety / Fire Safety

• Supporting residents with any queries and ensuring any maintenance reports are actioned quickly and efficiently
• Undertaking daily and weekly inspections of building
• Co-ordinating spot cleaning and addressing any clean up issues as they arise
• Co-ordinating all day-to-day site services and sign-off in accordance with JLL Management policies
• Ensuring the building is a safe environment in which to live and work and that it is managed in accordance with JLL Management procedures
• Recording all safety checks, contractor visits and completing on-site reports including daily activity logs
• Establishing and developing working relationships with suppliers and contractors
• Follow site-specific procedures for handling emergency situations
• Identify and correct unsafe work procedures or conditions and report then to management
• To carry out regular site walks and security checks of the building, reporting and logging any details as required
• Report work-related accidents or other injuries immediately upon occurrence
• Follow client and site safety and security policies and procedures to maintain a clean, safe and secure environment
• Maintain awareness of suspicious persons on property premises

Administration

• To maintain an organised and tidy work area including reception area, lobby, and resident floor corridors
• Protect the privacy and security of the client, residents, visitors, and colleagues
• Maintain confidentiality of proprietary materials and information
• Ensure personal appearance is following company policy

Location:

On-site –London, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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