Resident Relations Housing Lead – Hybrid (NW London)

We build homes for sale or rent across the country; Slough; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading housing association seeks a Neighbourhood Housing Lead to enhance resident satisfaction and manage relationships in Slough. This role requires strong communication and stakeholder management skills, proven relationship-building experience, and the ability to problem-solve. The position offers a hybrid working arrangement as part of a diverse team committed to delivering exceptional service. A valid driver's license and access to a car for work use are essential.

Benefits

Excellent pension plan

28 days annual leave

Employee Assistance Programme

Qualifications

• Proven track record of building relationships with people.
• Ability to problem solve and manage complex workloads.
• Valid driver's license and access to a car for work use.

Responsibilities

• Support the Housing Management team for consistent service delivery.
• Improve resident satisfaction and build trust.
• Manage relationships with residents in assigned homes.

Skills

Building relationships

Problem solving

Time management

Stakeholder management

Communication

Grit and determination

Job description

A leading housing association seeks a Neighbourhood Housing Lead to enhance resident satisfaction and manage relationships in Slough. This role requires strong communication and stakeholder management skills, proven relationship-building experience, and the ability to problem-solve. The position offers a hybrid working arrangement as part of a diverse team committed to delivering exceptional service. A valid driver's license and access to a car for work use are essential.