Resident Relations Coordinator – Construction

Lawtech Group; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading construction contractor in Leicester is seeking a Customer Service Coordinator to maintain relationships with residents and ensure smooth project delivery. Responsibilities include managing resident expectations, liaising with project management, and maintaining customer service processes. The ideal candidate will have experience in customer service, particularly within the construction or social housing sectors, and be skilled in MS Office applications. This role is integral to our project delivery team, supporting efficient communications and issue resolutions.

Qualifications

• Experience in resident liaison within construction/social housing sector is ideal.
• Proven ability to manage resident expectations.

Responsibilities

• Facilitate smooth running of projects with positive relationships.
• Respond to resident issues and ensure prompt resolution.
• Maintain records of all issues raised and resolutions.

Skills

Excellent written English

Experience with customer service

Competent use of MS Excel

Ability to manage resident expectations

DBC check (standard)

Competent use of Project Probe

Competent use of SharePoint

Tools

MS Word

Microsoft Outlook

Job description

A leading construction contractor in Leicester is seeking a Customer Service Coordinator to maintain relationships with residents and ensure smooth project delivery. Responsibilities include managing resident expectations, liaising with project management, and maintaining customer service processes. The ideal candidate will have experience in customer service, particularly within the construction or social housing sectors, and be skilled in MS Office applications. This role is integral to our project delivery team, supporting efficient communications and issue resolutions.