Resident Liaison & Project Co-ordinator

Babergh District Council and Mid Suffolk District Council; Ipswich; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

A local government authority in Ipswich is seeking a Resident Liaison & Project Co-ordinator to join its Property Asset and Compliance Team. The successful candidate will provide customer-focused support on various projects, manage customer liaison activities, and ensure the effective delivery of business functions. Applicants should have an NVQ Level 3 or equivalent, along with experience in project management and excellent communication skills. This role offers competitive compensation and a hybrid working model.

Benefits

Generous leave entitlement

Competitive Local Government Pension Scheme

Wellbeing Support Program

Health Care Options

Great opportunities for learning and development

Qualifications

• You must have a background in project management activities.
• Experience in delivering work projects and investment programmes is essential.
• You should be confident in managing customer liaison processes.

Responsibilities

• Act as a professional managing competing priorities under pressure.
• Provide support for day-to-day programmes and projects delivery.
• Monitor project timetables to ensure key milestones are achieved.
• Respond to complaints and manage customer dissatisfaction diligently.
• Lead customer/resident liaison across multiple programmes.
• Attend meetings and ensure a high standard of service.
• Process work orders and invoices efficiently.
• Utilize IT skills for project support.
• Hold a full UK driving license for home visits.

Skills

Customer-focused approach

Project management support

Strong IT skills (Microsoft Office)

Effective communication

Organizational skills

Education

NVQ Level 3, ONC, or equivalent

Tools

Microsoft Office

Job description

• Babergh and Mid Suffolk District Councils - Great Wenham CO7 6PS
• Grade 4 - £31,537 - £36,363 per annum (pro rata for part time)
• Full Time, 37 hours per week
• Permanent

Full time, part time and job share opportunities will be considered.

What we are looking for

We are looking for a Resident Liaison & Project Co-ordinator to join us in the Property Asset and Compliance Team within our Housing Directorate.

The ideal candidate will embody our values, commitment, and motivation to make a difference for our residents, clients, and communities.

About the role

Reporting to the Business Services Manager, you will play a key role in delivering a highly effective, customer-focused, and innovative business support function.

Key Responsibilities

• Act as a customer-focused, well-organised professional who can manage competing priorities under pressure.
• Provide comprehensive support for the day-to-day delivery of programmes and projects in line with the project management framework.
• Monitor and maintain project timetables, ensuring key milestones are achieved and effectively communicated to stakeholders.
• Manage and respond to complaints, addressing areas of customer dissatisfaction promptly and professionally.
• Lead on customer/resident liaison activities across multiple programmes and projects.
• Attend liaison meetings (in person or virtually), ensuring a high standard of customer service and accurate minute-taking.
• Raise and process work orders, purchase orders, invoices, and variation requests efficiently.
• Utilise strong IT skills, particularly in Microsoft Office, to support project delivery.
• Hold a full UK driving licence and have access to a vehicle for home visits.

About you

You will hold an NVQ Level 3, ONC, or equivalent qualification, or demonstrate comparable knowledge gained through experience.

You will have proven experience in supporting the delivery of work projects and investment programmes, including assisting with project management activities.

You will be confident in managing the customer and resident liaison process, from initial setup through to ongoing engagement and resolution.

About us

Working together across our Councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Benefits of working for us

• Great opportunities for learning and development.
• Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
• Competitive Local Government Pension Scheme.
• Wellbeing Support Program.
• Employee Assist Program.
• Health Care Options.

For more information, visit our Employee Benefits page (suffolkjobsdirect.org) and view 'The best things about working for Babergh and Mid Suffolk District Councils (youtube)' to find out what our employees say about working for us.

Our ways of working

Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

For more information

If you wish to discuss the hybrid working approach for this role, or for an informal discussion, please contact Amanda Ward, Business Services Manager: [e-mail]

Please read the Resident Liaison & Project Co-ordinator Job Description and Person Specification before applying for this job opportunity.

Closing date

23:00 - 14 December 2025

Interview date

18 December 2025

When applying, please ensure

• That you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
• your statement indicates how you meet each of the criteria in the Person Profile section of the Job Description/Person Specification.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

How to apply

Step 1 - Read the advert and the Job Description and Person Specification (JD and PS).

Step 2 - Complete the Supporting Statement template.

Step 3 - Complete the online application and upload your statement.

Your statement needs to indicate how you meet the criteria in the Person specification section of the (JD and PS).

Your statement should:

• Be no more than 2 sides of A4.
• Use the template provided (other formats will not be accepted).
• Be uploaded on your online application, as without this, your interest will not be progressed.