Resident Liaison Officer – Social Housing Refurbishments

Approach Personnel Ltd; Leeds; On-site; GBP 30,000; Full time

Job summary

A leading social housing contractor in the UK is looking for an experienced Resident Liaison Officer to oversee communication between residents and project teams in refurbishment projects. This permanent role based in Wakefield requires strong interpersonal and communication skills, with experience in social housing environments. A competitive salary, car allowance, and various benefits are included.

Benefits

Basic Salary of up to £30,000

Car Allowance of £5,250

Yearly bonus incentives

Access to an online discounts portal

Employee assistance program

Qualifications

• Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
• Experience working in occupied social housing environments.

Responsibilities

• Provide residents with timely updates regarding works.
• Conduct pre-start visits to explain scope and answer resident queries.
• Manage complaints and resolve issues sensitively and professionally.
• Organise resident meetings and progress updates.

Skills

Strong communication skills

Interpersonal skills

Customer-first approach

Understanding of refurbishment works

Job description

A leading social housing contractor in the UK is looking for an experienced Resident Liaison Officer to oversee communication between residents and project teams in refurbishment projects. This permanent role based in Wakefield requires strong interpersonal and communication skills, with experience in social housing environments. A competitive salary, car allowance, and various benefits are included.