Resident Liaison Officer - Social Housing

Howells Solutions Limited; Guildford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading contractor is seeking a Resident Liaison Officer in Guildford to manage resident relations during social housing planned works. The role involves developing positive relationships, resolving tenant queries, and attending tenant meetings. Strong communication and problem-solving skills are essential. A full clean driving license is required. Full training provided. Salary is £35,000 plus a package or car allowance.

Qualifications

• Full clean driving licence with own vehicle required.
• Experience in social housing is a plus but not required.
• Ability to maintain positive relationships with residents.

Responsibilities

• Develop positive relationships with residents.
• Handle complaints and queries efficiently.
• Visit properties and advise tenants on work being carried out.
• Attend and chair tenant forum meetings.

Skills

Strong communication skills

Problem-solving skills

Customer service orientation

Job description

Resident Liaison Officer - Social Housing Planned Works

Based in Guildford

Full time, permanent

£35,000 + package or car allowance

We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a decarbonisation contract within Social Housing based in Guildford.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities include:

• Working on planned maintenance projects
• Decent Homes programme experience
• Full clean driving licence with own vehicle
• Pre-entry visits and company inductions
• Collect tenancy agreement / approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems / queries that the tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

Please apply online now, or call Meg from 07984 974707 for more information!