Resident Liaison Officer – Refurbishment

Blue Octopus Recruitment Limited; Corby; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic recruitment agency is seeking a Resident Liaison Officer located in Corby. This permanent, full-time position involves delivering high-quality customer service on social housing refurbishment contracts. The ideal candidate will have exceptional communication skills, a proven track record in managing workloads, and practical experience with customer service and administration. Benefits include bonus opportunities, 26 holidays, life assurance, and private medical insurance, among others.

Benefits

Bonus entitlement based on performance KPIs

Holidays – 26 days

Life Assurance

Pension

Private medical insurance

Ability to purchase additional holiday

Access to discount portal

Cycle to Work scheme

Digital GP

Employee assistance programme

Sharesave scheme

Qualifications

• Must be an experienced Resident Liaison Officer.
• Proven track record across planned maintenance programmes.
• Strong knowledge of internal and external programmes.

Responsibilities

• Deliver a first-class customer experience on social housing refurbishment contracts.
• Drive high levels of satisfaction with clients.
• Engage proactively within the project team.

Skills

Exceptional communication skills

Customer service experience

Good administration skills

Microsoft Office proficiency

CRM system experience

Track record in managing workloads

Job description

Permanent - Full Time – 40 Hours

An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team in Northamptonshire.

Reporting to the Project Manager, you will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts.

We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, be comfortable using Microsoft Office, and ideally have experience with CRM systems.

You must be an experienced Resident Liaison Officer with a proven track record of successfully managing the workload across planned maintenance programmes. A strong knowledge of internal and external programmes is also required.

Benefits

• Bonus entitlement based on performance KPIs
• Holidays – 26 days
• Life Assurance
• Pension
• Private medical insurance
• Ability to purchase additional holiday
• Access to discount portal
• Cycle to Work scheme and the Lovell Way to EV
• Digital GP
• Employee assistance programme
• Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people, and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people.

Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.