Resident Liaison Officer (Planned & Regeneration)

Blue Octopus Recruitment Limited; Tottenham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading Property Services Company is seeking a motivated Resident Liaison Officer in the London area. The role involves serving as the primary contact for residents, fostering positive relationships, and providing necessary administrative support. Candidates should have a clean driving license and prior experience in a similar role. This position offers a range of benefits including a company car, profit share bonus scheme, and comprehensive health insurance.

Benefits

Company Car / Allowance

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Private Health Insurance

Life Assurance & Accident Cover

Learning & Development Opportunities

Flexibility Benefits

Qualifications

• Clean full UK driving licence for a minimum of 12 months.
• Experience as a Resident Liaison Officer or similar project administration.
• Experience within a social housing environment is advantageous.

Responsibilities

• Serve as the primary point of contact between residents and the project team.
• Foster positive relationships with residents and address their concerns.
• Provide first-class liaison and administrative support.

Skills

Communication Skills

Relationship Management

Administrative Support

Education

Level 3 in Customer Service or equivalent

Job description

Overview

Permanent – Full Time

We are looking for a motivated Resident Liaison Officer to join our team. You will be travelling in and around Hackney E2 and E8 area.

Responsibilities

• Serve as the primary point of contact between residents, project stakeholders, and the construction team.
• Foster positive relationships with residents and address their concerns.
• Ensure residents' needs are met and provide first-class liaison and administrative support to the project team in a professional and efficient manner.

About You

• You must hold a clean full UK driving licence for a minimum of 12 months and be willing to travel between sites.
• Experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works.
• Experience within a social housing environment is advantageous.
• Experience of EasyBOP and a Level 3 in Customer Service or equivalent is desirable but not essential.

Benefits

• Company Car / Allowance
• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.