Resident Liaison Officer: Field Customer Care

Mulalley; Greater London; On-site; GBP 34,000; Full time

Job summary

A leading construction company in Greater London is seeking a resident liaison to ensure exceptional customer service within their projects. Key responsibilities include acting as a point of contact for residents, conducting interviews, and addressing concerns. Ideal candidates should possess strong communication skills, have a full driving license, and be self-motivated. The role offers a salary of £30,000 plus a £4,000 car allowance and various benefits including healthcare and training.

Benefits

Healthcare

Pension

26 days of holiday + bank holidays

Training

Staff discount scheme

Regular company social events

Enhanced paternity and maternity benefits

Cycle to work scheme

Qualifications

• Good communication and customer service skills.
• Ability to build good relationships.
• Self-motivated with the ability to manage busy workloads.
• Full UK driving licence required.

Responsibilities

• Be the central point of contact for residents.
• Carry out resident interviews and surveys.
• Keep residents updated on progress.
• Resolve resident concerns and complaints.
• Attend ad-hoc resident-related meetings.

Skills

Good communication skills

Customer service skills

Ability to build relationships

Self-motivated

Work accurately under pressure

Job description

A leading construction company in Greater London is seeking a resident liaison to ensure exceptional customer service within their projects. Key responsibilities include acting as a point of contact for residents, conducting interviews, and addressing concerns. Ideal candidates should possess strong communication skills, have a full driving license, and be self-motivated. The role offers a salary of £30,000 plus a £4,000 car allowance and various benefits including healthcare and training.