Resident Liaison Officer (Customer Service)

Mulalley; Greater London; On-site; GBP 34,000; Full time

Job summary

A leading construction company in Greater London is seeking a resident liaison to ensure exceptional customer service within their projects. Key responsibilities include acting as a point of contact for residents, conducting interviews, and addressing concerns. Ideal candidates should possess strong communication skills, have a full driving license, and be self-motivated. The role offers a salary of £30,000 plus a £4,000 car allowance and various benefits including healthcare and training.

Benefits

Healthcare

Pension

26 days of holiday + bank holidays

Training

Staff discount scheme

Regular company social events

Enhanced paternity and maternity benefits

Cycle to work scheme

Qualifications

• Good communication and customer service skills.
• Ability to build good relationships.
• Self-motivated with the ability to manage busy workloads.
• Full UK driving licence required.

Responsibilities

• Be the central point of contact for residents.
• Carry out resident interviews and surveys.
• Keep residents updated on progress.
• Resolve resident concerns and complaints.
• Attend ad-hoc resident-related meetings.

Skills

Good communication skills

Customer service skills

Ability to build relationships

Self-motivated

Work accurately under pressure

Job description

We are an award-winning construction company seeking to expand our resident liaison team in the Richmond area.

We are looking for individuals with experience in the public, retail, or care sectors who are dedicated to providing exceptional customer service. For us, ensuring customer satisfaction is not only a priority but an essential aspect of our operations.

Role

You will be working in a site-based team, and your day-to-day duties will include, but are not limited to:

• Being the central point of contact for residents whose homes we are working in
• Carrying out resident interviews, surveys, and daily visits to residents at home
• Keeping residents updated
• Dealing and resolving residents' concerns and complaints
• Attending ad-hoc resident-related meetings

Qualifications

• Has good communication and customer service skills
• Has the ability to build good relationships
• Can manage busy workloads and is self-motivatedHas the ability to work accurately under pressure
• Has their own car and a full UK driving licence; driving involved (mileage reclaimable)

Remuneration and Benefits

• A starting salary of £30,000 plus £4,000 car allowance
• 26 days of holiday + bank holidays
• Healthcare
• Pension
• Training
• Staff discount scheme
• Staff service awards
• Health and Wellbeing
• Treat days
• Loyalty bonus
• Staff referral bonus scheme (£2000)
• Regular company social events
• Enhanced paternity and maternity benefits
• Uniforms and PPE
• Free eye tests
• Free flu jabs and vaccinations (voluntary)
• Cycle to work scheme

Interviews held at our offices in Woodford Green, Essex, or by teams.