Resident Liaison Officer

United Infrastructure; Wrotham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading infrastructure services provider in the UK is seeking a Resident Liaison Officer to engage with customers in South London. The role requires excellent communication skills and experience in a liaison position. Responsibilities include updating residents on works, coordinating key handovers, and ensuring customer satisfaction. Candidates must have a valid driving license and own vehicle. The company offers a competitive salary, benefits, and opportunities for career progression.

Benefits

Competitive salary

Career progression opportunities

Immediate interview for qualified candidates

Qualifications

• Experience in a contractor or client-side resident liaison role.
• Ability to manage difficult situations effectively.
• Valid driving license and own vehicle required.

Responsibilities

• Act as a point of contact for customers and engage through various channels.
• Coordinate handover of keys to site teams.
• Ensure high standard of customer aftercare and manage expectations.

Skills

Excellent communication

Stakeholder engagement

Resilience under pressure

Discretion and respect

Job description

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work primarily in South London covering Bromley and Merton regions.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

This role will require travel you must have your own vehicle and valid driving license.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

What We Offer

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering :

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates

How to Apply

If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!

As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.