Resident Liaison Officer

Velocity Recruitment; Greater London; On-site; GBP 32,000 - 34,000; Full time

Job summary

A property services contractor in Greater London is seeking an experienced Resident Liaison Officer to serve as the main point of contact for residents across multiple properties. In this role, you will manage relationships with residents and site teams to ensure smooth project delivery. Key skills include strong communication and the ability to handle diverse community needs. The position offers a competitive salary between £32,000 and £34,000 along with an attractive benefits package.

Benefits

Competitive salary

Attractive package including benefits

Opportunity to work on a high-profile local authority contract

Qualifications

• Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects.
• Experience working on externals or planned works programmes.
• Confident dealing with diverse communities and vulnerable residents.

Responsibilities

• Act as the main point of contact between residents, site teams, and the client.
• Build and maintain positive relationships with residents across multiple occupied properties.
• Manage resident queries, concerns, and complaints, ensuring timely resolution.

Skills

Strong interpersonal and communication skills

Ability to manage a scattered-site portfolio

Organised, proactive, and solutions-focused approach

Job description

Resident Liaison Officer - Planned Maintenance

Location: Royal Borough of Kensington & Chelsea (Scattered Properties)
Project: Externals Works
Salary: £32,000 - £34,000 + Package
Company: Leading UK Property Services Contractor

We are currently recruiting for an experienced Resident Liaison Officer (RLO) to work with a UK-leading property services company delivering external works across scattered residential properties within the London Borough of Kensington & Chelsea. This is a resident-facing role requiring excellent communication skills and the ability to manage relationships with residents, stakeholders, and site teams to ensure works are delivered smoothly with minimal disruption.

Key Responsibilities

• Act as the main point of contact between residents, site teams, and the client
• Build and maintain positive relationships with residents across multiple occupied properties
• Communicate programme details, access requirements, and upcoming works clearly and professionally
• Manage resident queries, concerns, and complaints, ensuring timely resolution
• Conduct resident drop-ins, home visits, and regular site presence
• Issue newsletters, letters, and notices regarding works and progress
• Support site teams by facilitating access and resident engagement
• Maintain accurate records of resident interactions and feedback
• Ensure compliance with company policies and client expectations

Requirements

• Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects
• Experience working on externals or planned works programmes
• Strong interpersonal and communication skills
• Ability to manage a scattered-site portfolio effectively
• Confident dealing with diverse communities and vulnerable residents
• Organised, proactive, and solutions-focused approach
• Full UK driving licence preferred

What's on Offer

• Competitive salary of £32,000 - £34,000
• Attractive package including benefits
• Must have your own car
• Opportunity to work on a high-profile local authority contract
• Long-term, stable role with a market-leading contractor
• Supportive team environment with clear processes and structure