Resident Liaison Officer

Service Care Solutions; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-regarded housing provider in Greater London is seeking a Resident Liaison Officer for a temporary 12-week contract. You'll liaise with residents, contractors, and internal teams, ensuring communication is clear and concerns are addressed promptly. The ideal candidate has experience in a resident-facing role, strong communication skills, and the ability to remain calm under pressure. This full-time position operates Monday to Friday across Bromley, Lambeth, Lewisham, and Croydon.

Qualifications

• Experience in a resident-facing role within Housing, Local Authority, or similar.
• Confident communicator with excellent relationship-building skills.
• Comfortable handling complaints and challenging situations calmly.
• Organised, proactive and able to prioritise a varied workload.
• IT literate and confident with written correspondence and record-keeping.
• Ability to travel across Bromley, Lambeth, Lewisham and Croydon.

Responsibilities

• Be the main liaison between residents, contractors, and internal housing teams.
• Support and deliver resident engagement strategies across multiple neighbourhoods.
• Co-ordinate responses to resident enquiries and complaints, ensuring timely communication.
• Attend meetings, community engagement events, and site visits as needed.
• Assist in communicating planned works or service changes.
• Maintain accurate records and ensure GDPR compliance.
• Promote a positive, supportive, and resident-focused service.

Skills

Experience in a resident-facing role

Confident communication

Relationship-building skills

Calm handling of complaints

Organised and proactive

IT literacy

Job description

Resident Liaison Officer – Temporary Contract (12 Weeks)

£21.95 LTD per hour

Covering Bromley, Lambeth, Lewisham & Croydon

Full Time – Monday to Friday

I’m currently working on behalf of a well‑regarded housing provider who are seeking a Resident Liaison Officer to support their neighbourhood teams across Bromley, Lambeth, Lewisham and Croydon. This is a 12‑week placement, ideal for someone who is confident engaging with residents, contractors and internal teams to ensure communication is clear and services are delivered smoothly.

You’ll act as a visible and proactive point of contact for residents, ensuring queries are handled promptly, complaints are addressed professionally, and feedback contributes meaningfully to service improvement.

Day‑to‑Day Responsibilities

• Be the main liaison between residents, contractors and internal housing teams.
• Support and deliver resident engagement strategies across multiple neighbourhoods.
• Co‑ordinate responses to resident enquiries and complaints, ensuring timely and accurate communication.
• Attend meetings, community engagement events, site visits and forums as needed.
• Assist in communicating planned works or service changes.
• Maintain accurate records and ensure GDPR compliance.
• Promote a positive, supportive, and resident‑focused service.

What We’re Looking For

• Experience in a resident‑facing role within Housing, Local Authority, or similar.
• Confident communicator with excellent relationship‑building skills.
• Comfortable handling complaints and challenging situations calmly.
• Organised, proactive and able to prioritise a varied workload.
• IT literate and confident with written correspondence and record‑keeping.
• Ability to travel across Bromley, Lambeth, Lewisham and Croydon.

Interested?

For more information or to apply, please contact George Westhead at Service Care Solutions :

📞 (phone number removed)

📧 (url removed)