Resident Liaison Officer

PiLON Ltd; Gloucester; On-site; GBP 28,000 - 30,000; Full time

Job summary

A construction firm in Gloucester is seeking a Resident Liaison Officer with excellent communication and customer service skills. The role involves organizing property visits, conducting surveys, and ensuring seamless project execution. Ideal candidates will possess a driving license and a customer-focused mindset. The salary ranges from £28,000 to £30,000 gross per annum, with additional benefits including client rewards and personal development opportunities.

Benefits

23 days of holiday per year

Up to £2,000 reward for successful referrals

Savings on daily shopping

Supportive work culture

Annual training budget

Qualifications

• Driving licence and access to your own vehicle are essential.
• A customer-focused mindset is required.
• Strong problem-solving and complaint-handling skills are essential.

Responsibilities

• Communicate with residents to organise property visits.
• Conduct property surveys and determine necessary refurbishment work.
• Minimise disruptions during projects to enhance resident satisfaction.

Skills

Communication skills

Customer service skills

Problem-solving skills

Microsoft Office proficiency

Organizational skills

Job description

Salary Range: £28,000 - £30,000 gross per annum, car allowance and a fuel card are provided on top.

Contract type: Full-time.

Location: Gloucester and surrounding areas.

We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills.

Responsibilities

• Communicate with residents to organise property visits.
• Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done.
• Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty.
• Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines.
• Handle complaints patiently and efficiently.
• Keep project trackers updated in line with the program of works.

Qualifications

• Driving licence and access to your own vehicle (essential).
• A customer-focused mindset.
• Comfortable using Microsoft Office and IT systems.
• Strong problem-solving and complaint-handling skills.
• Excellent verbal and written communication.
• Reliable, punctual, and well‑organised.
• Able to prioritise, multitask, and adapt to changing deadlines.

Desirable Qualifications (Not Essential)

• Health & Safety Awareness.
• First Aid qualification.

Benefits

• 23 days of holiday per year, excluding Bank Holidays (additional days with length of service).
• Up to £2,000 reward for successful recommendations as part of our referral scheme.
• Significant savings on daily shopping through our benefits portal.
• A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year.
• A supportive culture and a great team with exceptional talent and experience.
• Trained Mental Health First Aiders support.
• Annual training budget to focus on your personal and professional development and more.

About Us

At PiLON, we’re more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we’re excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together!

Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector.

If you are driven, reliable, and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you’ll work with a team that has a strong sense of motivation and pride in what we deliver.