Resident Liaison Officer

PSR Solutions; Basingstoke; On-site; GBP 80,000 - 100,000; Full time

Job summary

A property management firm in Basingstoke is seeking a highly motivated Residential Liaison Officer to manage relationships with residents of residential properties. The role includes responding to inquiries, working closely with maintenance teams, and developing marketing strategies to attract new residents. Ideal candidates will possess excellent communication skills, a strong sense of empathy, and relevant software proficiency. This position is crucial for resident satisfaction and requires strong organizational skills.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong sense of empathy and customer service is essential.
• Ability to work independently and as part of a team necessary.
• Strong organizational and time management skills needed.
• Proficiency in Microsoft Office and other relevant software is a must.

Responsibilities

• Act as the primary point of contact between the organization and residents.
• Respond to resident inquiries and complaints in a timely manner.
• Work with maintenance team to address maintenance requests promptly.
• Develop positive relationships with residents for satisfaction.
• Conduct regular inspections to identify issues.
• Work with marketing to attract new residents.
• Collaborate with other departments to maintain properties.

Skills

Excellent communication and interpersonal skills

Strong sense of empathy and customer service

Ability to work independently and as part of a team

Strong organizational and time management skills

Proficiency in Microsoft Office and other relevant software

Job description

We are seeking a highly motivated and experienced Residential Liaison Officer to join our client team. The successful candidate will be responsible for managing the relationship between our organization and the residents of our residential properties. The ideal candidate will have excellent communication skills, a strong sense of empathy, and a passion for customer service.

Key Responsibilities:

• Act as the primary point of contact between our organization and the residents of our residential properties.
• Respond to resident inquiries and complaints in a timely and professional manner.
• Work closely with our maintenance team to ensure that all maintenance requests are addressed promptly and efficiently.
• Develop and maintain positive relationships with residents to ensure their satisfaction with our services.
• Conduct regular inspections of our residential properties to identify any issues that need to be addressed.
• Work with our marketing team to develop and implement marketing strategies to attract new residents.
• Collaborate with other departments within our organization to ensure that our residential properties are well-maintained and meet the needs of our residents.

Qualifications and Skills:

• Excellent communication and interpersonal skills.
• Strong sense of empathy and customer service.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and other relevant software.