Resident Liaison for Social Housing & Decarbonisation

Howells Solutions Limited; Guildford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading contractor is seeking a Resident Liaison Officer in Guildford to manage resident relations during social housing planned works. The role involves developing positive relationships, resolving tenant queries, and attending tenant meetings. Strong communication and problem-solving skills are essential. A full clean driving license is required. Full training provided. Salary is £35,000 plus a package or car allowance.

Qualifications

• Full clean driving licence with own vehicle required.
• Experience in social housing is a plus but not required.
• Ability to maintain positive relationships with residents.

Responsibilities

• Develop positive relationships with residents.
• Handle complaints and queries efficiently.
• Visit properties and advise tenants on work being carried out.
• Attend and chair tenant forum meetings.

Skills

Strong communication skills

Problem-solving skills

Customer service orientation

Job description

A leading contractor is seeking a Resident Liaison Officer in Guildford to manage resident relations during social housing planned works. The role involves developing positive relationships, resolving tenant queries, and attending tenant meetings. Strong communication and problem-solving skills are essential. A full clean driving license is required. Full training provided. Salary is £35,000 plus a package or car allowance.