Resident Liaison Compliance Officer

New Forest District Council; Aldershot; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in England is seeking a Resident Liaison Compliance Officer to support compliance appointments and ensure safety standards across housing. This role involves managing access issues, coordinating with residents and contractors, and monitoring compliance schedules. Ideal candidates will possess strong communication skills and experience in resident liaison. The position offers a hybrid working model and a comprehensive benefits package including leave and employee discounts.

Benefits

Hybrid Working

Cycle to Work scheme

Local Government Pension Scheme

Employee Assistance Programme

26 Days annual leave

Employee discounts

Qualifications

• Experience in compliance coordination and understanding of gas safety, electrical testing, and water hygiene.
• A full UK driving licence and willing to travel.
• Competence in using IT systems for scheduling.

Responsibilities

• Act as main liaison for compliance-related appointments.
• Manage access issues and support vulnerable residents.
• Monitor compliance schedules to meet statutory deadlines.

Skills

Strong communication and negotiation skills

Knowledge of housing compliance requirements

Experience in resident liaison or customer service

Ability to manage multiple priorities

Job description

Are you looking for an exciting and new challenge?

We are looking for a Resident Liaison Compliance Officer to support New Forest District Council and the Gas and Electrical Manager in ensuring all statutory compliance appointments are completed on time. This role is critical in maintaining safety standards across our housing stock of over 5,000 properties.

Your primary focus will be assisting with hard-to-access properties, working closely with residents to gain entry and ensure compliance checks, such as gas servicing, electrical testing, water hygiene, and lift inspection are carried out within statutory timescales.

What you’ll do

• Act as the main liaison between residents and the council for compliance-related appointments.
• Proactively manage and resolve access issues, including arranging alternative times and supporting vulnerable residents.
• Monitor compliance schedules and ensure statutory deadlines are met.
• Work collaboratively with the Gas and Electrical Manager, contractors, and internal teams to coordinate works.
• Maintain accurate records for audits and regulatory reporting.
• Promote resident engagement and satisfaction through clear, empathetic communication.

About you

• Strong communication and negotiation skills to build trust and overcome access challenges.
• Knowledge of housing compliance requirements (gas safety, electrical testing, water hygiene, fire safety).
• Experience in resident liaison, customer service, or compliance coordination.
• Ability to manage multiple priorities and work under pressure to meet deadlines.
• Competence in using IT systems for scheduling and reporting.
• A full UK driving licence and willingness to travel across the district.

Desirable

• Experience supporting vulnerable customers and resolving complex access issues.
• Understanding of social housing regulations and compliance frameworks.

What is in it for you

• Hybrid Working
• A Cycle to Work scheme which could save you around 40 percent on cycles and accessories
• Local Government Pension Scheme and AVC provision
• Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
• 37 hours working hours per week
• 26 Days annual leave (plus an additional 5 days after 5 years’ service)
• Wide range of employee discounts at high street retailers, including supermarkets, stores and restaurants.