Resident Fire Safety Officer (PCFRA Specialist)

London Borough of Waltham Forest; New Addington; On-site; GBP 28,000 - 32,000; Full time

Job summary

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

The Tenancy Officer role focuses on Person-Centred Fire Risk Assessments for tenants in Council homes, working with residents to identify risks and support actions that keep them safe. You will manage a caseload, maintain records, and collaborate across housing, fire safety and other services.

Qualifications

• GSCSE English and Maths or equivalent and a relevant professional qualification.
• Experience of working in housing or tenancy management, ideally within a social housing environment.
• Experience of working with vulnerable residents, identifying support needs and working sensitively with residents who may have impairments.
• Knowledge or experience of fire safety, risk assessment, PCFRAs and PEEPs, or the ability to quickly develop this knowledge.
• Ability to carry out resident visits and assessments, identify risks and actions or referrals.
• Strong customer care and resident-engagement skills, including explaining complex information clearly.
• Experience of working with internal teams, statutory agencies and external partners.
• Excellent case-management, organisation and prioritisation skills.
• Strong written and verbal communication skills.
• Good IT skills with housing-management databases and Microsoft applications.
• Understanding of data protection, safeguarding, equality and diversity, particularly when handling sensitive information.
• Satisfactory employment references and CIFAS identity checks; DBS checks; Driving licence; English language requirement.

Responsibilities

• Carry out Person-Centred Fire Risk Assessments (PCFRAs) with tenants in Council homes, identifying needs and factors affecting response to fire.
• Work sensitively with residents to understand circumstances and agree appropriate actions.
• Ensure assessments are recorded, reviewed and updated, with actions progressed promptly.
• Liaise with colleagues and partner services for advice or intervention.
• Maintain effective communication with residents throughout the assessment and follow-up.
• Identify and elevate urgent or significant fire-safety concerns.
• Manage a caseload of assessments and follow-up actions within timescales.
• Maintain accurate case records and contribute to monitoring and service performance.
• Collaborate with Tenancy Management, Housing, Fire Safety and other services for coordinated safety.
• Carry out other tenancy management duties with a focus on safety and person-centred work.

Skills

Customer service

Tenancy management

Fire safety knowledge

Risk assessment

Communication skills

Organisational skills

IT skills

Education

GCSE English and Maths or equivalent

Relevant professional qualification

Tools

Housing-management databases

MS Office

Job description

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

The Tenancy Officer role focuses on Person-Centred Fire Risk Assessments for tenants in Council homes, working with residents to identify risks and support actions that keep them safe. You will manage a caseload, maintain records, and collaborate across housing, fire safety and other services.