Resident Experience Team Member (Nights)

Found; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading lifestyle operator in the UK is seeking a Resident Experience Team Member (Nights) to create unforgettable living experiences for residents. This full-time role requires a passion for exceptional customer service and the ability to thrive under pressure. You will be responsible for handling resident communication, supporting community events, and resolving issues swiftly. Join our vibrant team in Manchester and contribute to a positive and welcoming community atmosphere.

Qualifications

• A passion for delivering exceptional customer service.
• Ability to thrive under pressure in a fast-paced environment.
• Skills in fostering a positive and welcoming atmosphere.

Responsibilities

• Handle resident communication and support community events.
• Address and resolve resident issues effectively.
• Create unforgettable living experiences for residents.

Skills

Exceptional customer service

Community engagement

Problem-solving abilities

Job description

Job Description

Resident Experience Team Member (Nights) at Found

Full Time position: 37 hours a week on average

4 / 5 days a week - Monday-Sunday

Shift time: 9pm-6 : 45am

Based at Crown Point (Victoria Riverside): 5-10 min walk from Victoria Station

Found are the exclusive in‑house operator of market leading UK developer FEC. We are striving to be the no.1 experience‑led, brand‑centric 360 lifestyle operator in the UK.

We are obsessed with experience‑led living, and we view every touch point with our customers as an experience to maximise and as an opportunity to add value. From greeting our residential customers at the door at the end of every day, to supporting our commercial clients in their own growth, to onboarding and viewing - we sweat the small stuff, ensuring our buildings, homes, neighbourhoods and green spaces come to life.

What’s the role?

We are looking for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events.

Tackle resident issues head‑on and turn frowns upside down with stellar solutions.