Resident Experience Manager

Avery Healthcare Group Ltd.; Chipping Barnet; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Chipping Barnet seeks a Resident Experience Manager to ensure a safe and welcoming environment for residents. Responsibilities include championing resident satisfaction, coordinating services, and managing complaints effectively. Ideal candidates have experience in hospitality or healthcare settings and strong leadership skills. Join a supportive team dedicated to excellence in care.

Qualifications

• Experience in hospitality, healthcare, or care home settings.
• Background in team leadership or supervisory roles.
• Strong organizational skills and a keen eye for detail.
• Caring, respectful, and accountable approach.

Responsibilities

• Champion resident satisfaction through daily engagement and feedback.
• Coordinate service delivery across non-clinical departments.
• Manage complaints and concerns with empathy and efficiency.
• Support home improvement projects and budget planning.

Skills

Experience in hospitality

Team leadership skills

Strong organizational skills

Excellent personal presentation

Job description

The Resident Experience Manager will be the heartbeat of the Barnet Grange Care Home, ensuring every resident enjoys a safe, welcoming, and enriching experience. They will lead by example, inspire excellence, and work closely with department heads to deliver seamless service across care, housekeeping, dining, activities, and more.

Main duties of the job

As the Resident Experience Manager, you will champion resident satisfaction through daily engagement and feedback, coordinate service delivery across all non-clinical departments, maintain high standards of cleanliness, presentation, and hospitality, manage complaints and concerns with empathy and efficiency, support home improvement projects and budget planning, and deputise for department heads while ensuring effective rota planning.

About us

Avery Healthcare is a leading provider of luxury elderly care in the UK. They are a place where people love to work, with a vision of creating meaningful lives together that drives everything they do, from the way they care for residents to how they support their teams. With over 100 homes and growing, Avery offers a dynamic, empowering environment where careers can truly flourish.

Job responsibilities

Package Description:

At Avery Healthcare, we believe in celebrating the people who make a real difference our incredible care teams. We know how hard you work, and were here to champion your growth, support your journey, and cheer you on every step of the way. When you join Avery, youre not just starting a job youre stepping into a career that transforms lives. Every day, your compassion and dedication will positively impact our residents, and youll be part of a close-knit team that values respect, kindness, and excellence in care. Were now on the lookout for a warm, enthusiastic, and driven individual to take on the role of Resident Experience Manager in our beautiful Barnet Grange Care Home. If youre ready to lead with heart and help shape the future of care, wed love to hear from you!

ABOUT THE ROLE

As Resident Experience Manager, youll be the heartbeat of our home ensuring every resident enjoys a safe, welcoming, and enriching experience. Youll lead by example, inspire excellence, and work closely with department heads to deliver seamless service across care, housekeeping, dining, activities, and more.

Your role will include:

• Championing resident satisfaction through daily engagement and feedback
• Coordinating service delivery across all non-clinical departments
• Maintaining high standards of cleanliness, presentation, and hospitality
• Managing complaints and concerns with empathy and efficiency
• Supporting home improvement projects and budget planning
• Deputising for department heads and ensuring effective rota planning

ABOUT YOU

Youre someone who lives and breathes our values: caring, supportive, honest, respectful, and accountable. Youre a natural leader with a heart for care and a head for strategy with:

• Experience in hospitality, healthcare, or care home settings with a clear understanding of standards, policies and procedures
• A background in team leadership or supervisory roles
• Strong organisational skills and a keen eye for detail
• A caring, respectful, and accountable approach
• Excellent personal presentation and cultural awareness

ABOUT AVERY

Were proud to be one of the UKs leading providers of luxury elderly care. But more than that, were a place where people love to work. Our vision creating meaningful lives together drives everything we do, from the way we care for residents to how we support our teams. With over 100 homes and growing, we offer a dynamic, empowering environment where your career can truly flourish. Join us and discover why Avery is the preferred choice for care professionals across the country.

Ready to make a difference? Apply today and take the next step in your career with Avery Healthcare.

Please note: This role requires a DBS Disclosure check (covered by Avery) and proof of eligibility to work in the UK.

We may close this advert early depending on application volume and business needs.

Person Specification

Qualifications

• You should have experience in hospitality, healthcare, or care home settings with a clear understanding of standards, policies and procedures, a background in team leadership or supervisory roles, strong organisational skills and a keen eye for detail, a caring, respectful, and accountable approach, and excellent personal presentation and cultural awareness.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.