Resident Experience & Community Lead – Midlands

Ocasa; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A property management company in Birmingham seeks a Resident Services Manager to enhance resident experiences and drive service excellence across its communities. You will lead property viewings, ensure operational compliance, and build strong relationships with residents. The ideal candidate has a background in management within the residential or hospitality sector and a passion for delivering exceptional customer service.

Benefits

Enhanced Pension

25 days annual leave

Your birthday off

Time off to move home

Life assurance

Private healthcare

Employee wellness resources

Regular team building events

Qualifications

• Proven experience in a customer-facing management role within residential property or hospitality.
• Strong track record of delivering outstanding service.
• Technologically confident and able to adapt to multiple business systems.

Responsibilities

• Lead property viewings to drive occupancy.
• Ensure compliance with health and safety protocols.
• Act as liaison with maintenance helpdesk.

Skills

Customer-facing management experience

Understanding of the residential rental market

Ability to meet performance metrics

Proficiency in Microsoft Office

Excellent interpersonal skills

Organized and detail-oriented

Passion for customer experiences

Job description

A property management company in Birmingham seeks a Resident Services Manager to enhance resident experiences and drive service excellence across its communities. You will lead property viewings, ensure operational compliance, and build strong relationships with residents. The ideal candidate has a background in management within the residential or hospitality sector and a passion for delivering exceptional customer service.