Resident Engagement Officer (Temp: London)

Pertemps; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A housing services provider is seeking a Resident Engagement Officer to strengthen community networks and enhance resident involvement. The role involves supporting tenant associations, managing engagement activities, and ensuring effective communication among various stakeholders. Candidates should possess strong communication skills, experience with community groups, and a passion for empowering diverse residents. This position offers a chance to contribute positively to housing services and improve service delivery across communities.

Qualifications

• Experience working with residents, community groups, or voluntary sector partners.
• Ability to manage multiple engagement activities.
• Passion for empowering communities and improving housing services.

Responsibilities

• Support residents to establish and assist Tenant and Resident Associations.
• Promote resident participation across various projects.
• Ensure effective communication and manage engagement activities.
• Assist in governance arrangements for resident groups.
• Implement innovative methods to enhance the resident experience.

Skills

Excellent communication skills

Relationship-building

Organisational skills

Experience with community groups

Inclusive approach

Job description

Pertemps Network Group are delighted to be assisting a housing provider for a Resident Engagement Officer. The role plays a key role in delivering the Council’s Resident Involvement Strategy, supporting meaningful and effective engagement with tenants, leaseholders, and wider housing communities. The role focuses on building strong resident networks, supporting Tenant and Resident Associations (TRAs), Champion groups, Sheltered Housing Representatives, and ensuring residents have clear, accessible avenues to influence service improvements. You will develop partnerships, manage engagement activities, and help strengthen resident voice across all Housing Services.

Engagement Officer Department: Housing
Pay: Engagement officer £23.50-25.50 PAYE
Working Pattern: x5 days on site

Key Responsibilities

Resident Engagement & Support

• Support residents to establish new Tenant and Resident Associations (TRAs) and provide ongoing assistance to existing groups to ensure strong, effective engagement.
• Promote and coordinate involvement with Block and Street Champions and Sheltered Housing Tenant Representatives.
• Act as the first point of contact for residents wishing to get involved or raise concerns requiring service improvements.
• Proactively encourage resident participation across projects such as CCTV upgrades, bike shelters, environmental improvements, and wider service initiatives.

Governance & Participation

• Assist the department in ensuring appropriate governance arrangements for TRAs and resident groups.
• Support the delivery of service improvement groups and forums, including preparing agendas, taking minutes, circulating papers, and tracking actions.
• Help maintain an up-to-date database of resident communication preferences, including accessibility needs.

Engagement Activities & Communication

• Arrange and deliver engagement activities including digital communications, newsletters, drop‑ins, focus groups, meetings, and housing information events.
• Communicate project aims clearly and ensure residents receive timely, accessible information.
• Promote inclusion by ensuring that residents with protected characteristics are meaningfully represented in engagement work, embedding co‑production throughout.
• Build strong communication channels with internal teams, contractors, housing associations, voluntary sector partners, and local community organisations.

Service Improvement & Insight

• Develop local insight by working with team members to inform estate profiles and better understand residents’ needs.
• Support the creation and implementation of engagement plans that build trust, transparency, and long‑term resident involvement.
• Implement innovative methods to enhance the resident experience and engagement offer.

Compliance, Reporting & Professional Standards

• Draft responses to councillor enquiries, MP letters, FOI requests, and other correspondence in collaboration with corporate teams.
• Ensure all work complies with GDPR, confidentiality requirements, and Equality & Diversity standards.
• Contribute to climate and ecological emergency objectives by aligning work with council commitments.
• Work flexibly across community locations, office bases, and online platforms, including attending some evening and weekend meetings.

About You

• Excellent communication and relationship‑building skills.
• Experience working with residents, community groups, or voluntary sector partners.
• Strong organisational skills with the ability to manage multiple engagement activities.
• An inclusive and collaborative approach, supporting residents from diverse backgrounds.
• A passion for empowering communities and improving housing services.

Apply Now

If you are passionate about empowering residents, strengthening community networks, and improving housing services, we would love to hear from you. Apply today to join a forward‑thinking Housing team and help deliver meaningful engagement and positive change across our communities.

At Pertemps, we are committed to supporting talented professionals who are passionate about delivering meaningful change within Housing Services. If you are driven by resident‑focused outcomes, experienced in leading engagement initiatives, and confident managing complex projects that improve service delivery, we would love to hear from you. This is an excellent opportunity to join a forward‑thinking organisation through a trusted recruitment partner who will support you throughout every stage of the application process.

Apply now to be considered for the Resident Engagement Officer position and take the next step in your housing career.