Resident Engagement Officer

Cheltenham Borough Council; Uckington; Hybrid; GBP 29,000 - 32,000; Part time

Job summary

A local government authority in England is seeking a motivated Resident Engagement Officer to enhance tenant and leaseholder engagement. This part-time role involves collaborating with the Community Investment Manager to deliver high-quality engagement services. The ideal candidate will possess strong communication skills, a passion for tenant engagement, and the ability to drive service improvements. Benefits include competitive salary, generous holiday entitlement, and opportunities for flexible working.

Benefits

Excellent pension scheme

Generous holiday entitlement

Flexible working environment

Comprehensive learning and development

Paid time off for volunteering

Qualifications

• Passion for tenant engagement and understanding of service improvements.
• Ability to demonstrate positive outcomes with community groups.
• Excellent written and verbal communication skills.

Responsibilities

• Plan and deliver a customer-focused, resident engagement service.
• Manage and chair tenant and leaseholder panels.
• Embed a culture of tenant engagement across housing teams.

Skills

Tenant engagement

Communication skills

IT skills

Team collaboration

Equality and diversity

Job description

Cheltenham Borough Council is looking for a motivated and people-focused Resident Engagement Officer to join our Housing Services Community Team.

Location: Hesters Way Community Resource Centre, Cassin Dr, Cheltenham GL51 7SU - with an opportunity to work at other Council locations as required

Job Type: Part Time, Permanent

Working Hours: 22.2 per week

Salary: £29,064 - £31,537 (pro rata)

Closing Date: Sunday 21st December 2025

Come and work for an award-winning organisation!

We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.

We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.

Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.

Resident Engagement Officer - The Role

You will collaborate with the Community Investment Manager to spearhead the development of a modern and flexible approach to tenant and leaseholder engagement. Working closely with our Community Investment Manager, you’ll support the delivery of high-quality engagement that meets the standards set by the Regulator of Social Housing.

Resident Engagement Officer - Responsibilities

• Plan and deliver a customer-focused, resident engagement service with tenants and leaseholders
• Manage the existing tenant panel and leaseholder panel, including arranging and chairing meetings, recruiting new members, arranging necessary training, and keeping clear records of meetings
• Embed a culture of tenant engagement across housing services teams, providing coaching, training and advice for colleagues on best practice
• Expand and diversify the current tenant and leaseholder engagement offer to include policy reviews, scrutiny reviews, complaints support, and input into budgeting
• Ensure accountability by following up on recommendations made by engaged tenants and reporting back on progress
• Deliver tenant engagement events, draft annual reports and newsletters, and keep the website updated

Resident Engagement Officer - You

• A passion for tenant engagement and an understanding of how it drives service improvements
• Able to demonstrate positive outcomes when working with community groups
• Able to demonstrate a commitment to equality and diversity
• Excellent written and verbal communication skills and the ability to build positive relationships
• IT skills to optimise digital engagement, communications and agile working
• Ability to produce clear agendas and minutes from meetings, as well as other administrative duties relating to the role
• Is customer focussed, responsive, and co-operative with customers

Resident Engagement Officer - Benefits

• An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)
• A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays)
• A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours
• A comprehensive programme of learning and development
• Two days (pro rata) paid time off for volunteering
• Enhanced maternity and paternity schemes
• Access to free counselling services
• Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan
• A cycle to work scheme
• Low-cost town centre parking
• A commitment to employee wellbeing

To submit your application for this exciting Resident Engagement Officer opportunity, please click on ‘Apply’ now.