Resident Engagement Manager

Vox Network Consultants; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading consultancy firm in the UK is seeking an experienced Resident Engagement Manager to lead a critical project focused on resident engagement and regulatory compliance. The role involves managing the Reset project, improving service transparency, and ensuring readiness for inspections. Candidates should have proven experience in similar roles and strong project management skills. This position requires working closely with internal teams and residents to enhance service delivery and satisfaction. The contract is office-based in London for 6 months with a competitive rate.

Qualifications

• Proven experience in a Resident Engagement Manager or similar role.
• Strong project management and change delivery experience.
• Experience preparing services for regulatory inspection.

Responsibilities

• Lead and manage the Resident Engagement Reset project.
• Prepare Housing services for regulatory inspection.
• Manage and develop resident engagement structures.

Skills

Project management

Stakeholder management

Communication skills

Knowledge of housing legislation

Equality, Diversity and Inclusion

Job description

Job Title: Resident Engagement Manager

Contract: 6 months ongoing contract

Location: London (Office-based, 5 days per week)

Rate: £350 per day (Umbrella)

Start: ASAP - interviews taking place immediately

Overview

We are currently recruiting for an experienced Resident Engagement Manager to lead a key Resident Engagement Reset project within Housing services. This role focuses on strengthening resident involvement, improving service transparency, and ensuring services are fully prepared for regulatory inspection.

Working closely with the Head of Resident Involvement & Participation, you will help embed best practice engagement approaches, ensure compliance with the Social Housing Act Consumer Standards, and create meaningful opportunities for residents to shape services.

Key Responsibilities

• Lead and manage the Resident Engagement Reset project, driving new and effective ways of working.
• Prepare Housing services for regulatory inspection, including evidence gathering and compliance review.
• Manage and develop resident engagement structures, forums, and feedback mechanisms.
• Lead statutory and non-statutory consultation exercises, including s105 and s20 processes.
• Embed and sustain improvements to engagement practices across services.
• Collaborate with internal teams to improve service delivery and resident satisfaction.
• Lead communication and engagement with residents and stakeholders.
• Provide regular reporting on progress, outcomes, and compliance.
• Support and develop engagement officers, promoting best practice.

Essential Skills & Experience

• Proven experience in a Resident Engagement Manager or similar role.
• Strong project management and change delivery experience.
• Experience preparing services for regulatory inspection.
• Knowledge of statutory consultation processes (s105/s20).
• Strong stakeholder management and communication skills.
• Experience promoting Equality, Diversity and Inclusion.
• Familiarity with housing legislation and regulatory frameworks.
• Experience managing or coaching small teams.

Working Arrangements

Office-based in London, 5 days per week.

Flexibility to attend meetings/events outside normal working hours.

Apply now by submitting your CV for immediate review.