Resident Engagement Coordinator

Riverside; Liverpool; Hybrid; GBP 34,000; Full time

Job summary

A housing association in Liverpool is seeking a Resident Engagement Coordinator to lead resident engagement efforts for stock condition surveys. The role involves improving access to hard-to-reach properties and requires proven customer-facing experience and strong communication skills. The ideal candidate will enjoy flexible working options and a competitive salary package.

Benefits

Competitive pay & generous pension

28 days holidays plus bank holidays

Flexible working options

Investment in learning and personal development

A wide range of benefits

Qualifications

• Proven experience in a customer-facing role, ideally within housing or property services.
• Strong communication skills (written and verbal) across all levels.
• Ability to manage complaints and resolve issues proactively.
• Competent in Office 365 (letters, reports, spreadsheets).

Responsibilities

• Lead resident engagement efforts for the ongoing stock condition survey programme.
• Focus on improving access to hard-to-reach properties.
• Combine resident engagement with strategic planning and internal collaboration.

Skills

Customer-facing experience

Strong communication skills

Complaint management

Office 365 competence

Job description

Job Title: Resident Engagement Coordinator

Contract Type: Permanent

Salary: £33,895 per annum (£37,463 per annum is achieved after 12 months successful performance in the role)

Working Hours: 35 Hours per week

Working Pattern: Monday - Friday, Hybrid

Location: Speke, Estuary Boulevard, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Resident Engagement Coordinator

To lead resident engagement efforts for TRG’s ongoing stock condition survey programme, with a focus on improving access to hard-to-reach properties. This role combines resident engagement with strategic planning, internal collaboration, and problem-solving to support successful survey delivery.

About you

• Proven experience in a customer-facing role, ideally within housing or property services.
• Strong communication skills (written and verbal) across all levels.
• Ability to manage complaints and resolve issues proactively.
• Competent in Office 365 (letters, reports, spreadsheets).

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.