Resident Communications Lead: Building Safety Projects

Metropolitan Thames Valley

Greater London

On-site

GBP 26,000 - 34,000

Full time

3 days ago

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Job summary

Metropolitan Thames Valley is seeking a Customer Liaison Officer to support the Building Safety programme, keeping residents informed, supported, and engaged during surveys, interim safety measures and remedial works.

You will be the primary contact for residents, coordinating access to homes, handling enquiries and complaints, and producing regular updates for residents and internal teams. Strong communication, tenancy knowledge, and IT skills are essential.

Qualifications

Strong communication and presentation skills.
Excellent customer service experience and ability to handle enquiries and complaints.
Good understanding of tenancy and leasehold management, including Section 20 awareness.
Strong IT skills including Word, Excel and customer management systems.

Responsibilities

Lead communications with residents relating to surveys, interim measures, and remedial works programmes.
Act as a key contact for customer enquiries, complaints, and service requests, ensuring issues are resolved effectively.
Produce regular project updates for residents and internal stakeholders.
Support surveyors and project teams by facilitating access to customers' homes and coordinating communication activities.
Monitor, track, and maintain accurate records of customer interactions and project communications.