Resident Access Advisor: Multichannel Support (Remote)

Carrington West; Greater London; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment firm is seeking an experienced Resident Access Adviser to join their team in Greater London. This role involves being the first point of contact for residents, handling enquiries across multiple channels including phone, email, and face-to-face interactions. The candidate should possess strong customer service experience, excellent communication skills, and the ability to work under pressure. The position offers flexible remote work and travel for occasional meetings.

Qualifications

• Experience in a customer service environment or high-volume frontline service.
• Ability to communicate effectively with diverse customers.
• Good at retaining and applying information across service areas.
• Strong written communication skills and attention to detail.
• Ability to manage competing demands calmly.

Responsibilities

• Act as the first point of contact for residents.
• Handle enquiries via multiple channels, including phone and email.
• Provide excellent customer service and resolve enquiries efficiently.
• Maintain accurate customer records in CRM systems.
• Support the delivery of surveys and customer insight activities.

Skills

Customer service experience

Strong communication skills

Listening skills

Ability to work under pressure

Organisational skills

ICT skills

Team collaboration

Ability to support others

Tools

CRM systems

Microsoft applications

Job description

A leading recruitment firm is seeking an experienced Resident Access Adviser to join their team in Greater London. This role involves being the first point of contact for residents, handling enquiries across multiple channels including phone, email, and face-to-face interactions. The candidate should possess strong customer service experience, excellent communication skills, and the ability to work under pressure. The position offers flexible remote work and travel for occasional meetings.