Resident Access Advisor

Essential Employment; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency seeks a Resident Access Advisor in South West London. This full-time temporary role involves assisting residents with housing and benefits queries, providing advice on Council Tax, and ensuring excellent customer service. The ideal candidate will have proven experience in Revenues and Benefits and strong communication skills. Salary is £22.86 per hour.

Qualifications

• Proven experience in Revenues and Benefits, with a focus on Council Tax recovery processes.
• Knowledge of Attachment of Earnings Orders.

Responsibilities

• Act as the first point of contact for residents regarding housing and benefits queries.
• Provide expert advice on Council Tax.
• Handle enquiries via multiple communication methods.
• Liaise with internal teams and external agencies.
• Promote digital access and self-service options.
• Maintain accurate records and comply with regulations.

Skills

Strong communication skills

Problem-solving skills

Job description

Resident Access Advisor needed in South West London

Paying £22.86 per hr ref 005482

Full time hours on a temporary basis

Key Responsibilities

• Act as the first point of contact for residents regarding housing, revenues, and benefits queries.
• Provide expert advice on Council Tax, including billing, recovery, and enforcement up to Attachment of Earnings.
• Handle enquiries via phone, email, and face-to-face, ensuring excellent customer service.
• Liaise with internal teams and external agencies to resolve complex cases.
• Promote digital access and self-service options where appropriate.
• Maintain accurate records and comply with data protection regulations.

Qualifications

• Proven experience in Revenues and Benefits, with a focus on Council Tax recovery processes.
• Knowledge of stages, including Attachment of Earnings Orders.
• Strong communication and problem-solving skills.

If you are interested in the role, please email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.