Residences Customer Service Advisor

University of Southampton Malaysia; Southampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading educational institution in Southampton is seeking a Customer Service Advisor to ensure efficient operation within Halls of Residence. The successful candidate will manage room allocations, provide informed advice to students, and contribute to high-quality customer service. The role requires proficiency in Microsoft Office tools and offers a permanent, full-time position with supportive employee benefits.

Benefits

Comprehensive employee benefits

Generous holiday allowance

Flexible working approach

Qualifications

• Confident in learning new software systems.
• Able to prioritise tasks effectively.
• Skilled in building working relationships and taking initiative.

Responsibilities

• Manage the allocation of approximately 6,500 accommodation rooms.
• Provide advice to residents about accommodation options.
• Take ownership of project work as directed.

Skills

Learning new systems quickly

Proficient in Microsoft Excel

Proficient in Microsoft Word

Proficient in Microsoft PowerPoint

Effective communication

Proactive approach

Organisational skills

Job description

About The Role

Residential Services provides accommodation for around 6,500 students each year. To enhance our service and deliver an excellent experience for our diverse community, we’re recruiting a Customer Service Advisor to join our professional and dedicated team. In this role, you’ll play a key part in ensuring the efficient operation of our Halls of Residence and the delivery of high-quality customer service to students and other stakeholders.

Core Duties Include

• Managing the allocation of approximately 6,500 rooms within the University accommodation estate using our accommodation software.
• Providing clear and informed advice to current and prospective residents about their accommodation options and contracts.
• Taking ownership of project work as directed by the Residential Services Assistant Managers or Management Team.

About You

You’ll be confident learning new systems quickly and be proficient in Microsoft Excel, Word, and PowerPoint. You’ll bring a proactive and organised approach, with the ability to prioritise tasks effectively and work collaboratively within a team.

You’ll communicate clearly and professionally, build effective working relationships across departments, and take initiative to deliver practical solutions and improve processes.

What We Offer

This is a full-time (36 hours per week), permanent position, supported by a comprehensive range of employee benefits. You’ll also contribute to a small number of weekend shifts each year during key intake and departure periods (mainly August and September).

To find out more about what our Residential Services Team does, please have a look at our website at https://www.southampton.ac.uk/student-life/accommodation.

Further Details

• Job Description and Person Specification.

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.