Residences Customer Service Advisor

University of Southampton; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading educational institution in Southampton is seeking a Customer Service Advisor to ensure efficient operations in Halls of Residence and deliver high-quality customer service to students. This full-time role involves managing room allocations and providing guidance to residents. Applicants should be proficient in Microsoft Office applications and possess strong communication and organizational skills. The position includes some weekend shifts during critical periods.

Benefits

Comprehensive employee benefits

Supportive team environment

Qualifications

• Confident in learning new systems quickly.
• Ability to prioritize tasks effectively.
• Collaborative team player who takes initiative.

Responsibilities

• Manage the allocation of accommodation rooms.
• Provide advice to residents about options and contracts.
• Take ownership of projects as directed.

Skills

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Proficiency in Microsoft PowerPoint

Effective communication

Proactive approach

Organizational skills

Job description

About The Role

Residential Services provides accommodation for around 6,500 students each year. To enhance our service and deliver an excellent experience for our diverse community, we’re recruiting a Customer Service Advisor to join our professional and dedicated team. In this role, you’ll play a key part in ensuring the efficient operation of our Halls of Residence and the delivery of high-quality customer service to students and other stakeholders.

Core Duties Include

• Managing the allocation of approximately 6,500 rooms within the University accommodation estate using our accommodation software.
• Providing clear and informed advice to current and prospective residents about their accommodation options and contracts.
• Taking ownership of project work as directed by the Residential Services Assistant Managers or Management Team.

About You

You’ll be confident learning new systems quickly and be proficient in Microsoft Excel, Word, and PowerPoint. You’ll bring a proactive and organised approach, with the ability to prioritise tasks effectively and work collaboratively within a team. You’ll communicate clearly and professionally, build effective working relationships across departments, and take initiative to deliver practical solutions and improve processes.

What We Offer

This is a full-time (36 hours per week), permanent position, supported by a comprehensive range of employee benefits. You’ll also contribute to a small number of weekend shifts each year during key intake and departure periods (mainly August and September).

To find out more about what our Residential Services Team does, please have a look at our website at https://www.southampton.ac.uk/student-life/accommodation