Reset Outreach & Referral Worker

Providence Row; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A charitable organization in London is seeking an individual to provide outreach and in‑reach support for those affected by substance use in Tower Hamlets. Responsibilities include person-centred assessments, referrals to specialist services, and promoting harm reduction approaches. This role offers a unique opportunity to impact the lives of individuals facing significant barriers. Benefits include 27 days of holiday, a pension scheme, and access to learning opportunities.

Benefits

27 days holiday plus bank holidays

Pension scheme

Cycle to work scheme

Season ticket loan

Employee assistance programme

Access to shopping discounts

Learning & development opportunities

Monthly reflective practice

Responsibilities

• Provide outreach and in‑reach support to people affected by substance use across Tower Hamlets.
• Carry out person‑centred assessments and work collaboratively with service users to develop support and recovery plans.
• Make timely and appropriate referrals to specialist services to ensure holistic support.
• Develop strong working relationships with partner agencies to coordinate joint support and reduce barriers to engagement.
• Promote harm reduction and recovery‑focused approaches, ensuring that people are empowered in their choices.
• Maintain accurate records and contribute to monitoring and evaluation of the Reset service.

Job description

Responsibilities

• Provide outreach and in‑reach support to people affected by substance use across Tower Hamlets, including those who may have a history of rough sleeping, be vulnerably housed, or otherwise disconnected from mainstream services.
• Carry out person‑centred assessments and work collaboratively with service users to develop support and recovery plans.
• Make timely and appropriate referrals to specialist services (e.g. treatment, health, housing, and social care) to ensure holistic support.
• Develop strong working relationships with partner agencies to coordinate joint support and reduce barriers to engagement.
• Promote harm reduction and recovery‑focused approaches, ensuring that people are empowered in their choices.
• Maintain accurate records and contribute to monitoring and evaluation of the Reset service.

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they're affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

Through our Reset Outreach & Referral Service (RORS), we support people in Tower Hamlets affected by drugs and alcohol. Our team takes a harm‑reduction approach: meeting people where they are, reducing stigma, and helping them access treatment, health services, and wider community support. This role is an opportunity to make a real difference – whether you bring experience from substance use services or transferable skills and a passion for supporting people.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice