Reservations, Meeting & Events Manager

CYCAS; Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel management company in Slough is seeking a dynamic Reservations, Meeting & Events Manager to lead the reservations and events function. The role involves overseeing revenue streams, managing reservations, and developing client relationships. Candidates should have excellent organizational and communication skills, experience in a hotel or fast-paced environment, and knowledge of Opera PMS. This position offers a vibrant work culture and opportunities for professional growth.

Benefits

Career development opportunities

Global discounts at hotels

Work hard, play hard culture

Qualifications

• Exceptional customer care skills with passion and confidence.
• Previous experience in reservations or M&E in hotel settings.
• Experience leading or supervising teams preferred.

Responsibilities

• Lead reservations and M&E function to improve hotel performance.
• Manage incoming reservations and group inquiries strategically.
• Negotiate rates based on market intelligence.

Skills

Customer care

Organizational skills

Communication skills

Leadership

Tools

Opera PMS

Job description

Reservations, Meeting & Events Manager

Moxy & Residence Inn Slough - SL1 1GZ
Cycas Hospitality

At Cycas Hospitality, we believe people are at the heart of everything we do. Our crew members show up as their true selves every day so they can deliver POSITIVELY OUTRAGEOUS service. Now, we’re searching for a dynamic, ambitious, and confident Reservations, Meeting & Events (M&E) Manager to join our Commercial Team at the fabulous dual‑branded Moxy & Residence Inn Slough!

We are the first dual‑branded property in Slough – two hotels in one building, offering both the free‑spirited Moxy experience and the homely, extended‑stay environment of Residence Inn. Whether it's our Fun Hunters at Moxy or our Maximizers at Residence Inn, your role ensures every guest gets the most out of their stay.

As the Reservations, Meeting & Events Manager, you will lead the reservations and M&E function while supporting overall hotel commercial performance.

Responsibilities

• Oversee all rooms and M&E revenue streams in partnership with the Director of Sales and Commercial Team
• Manage and convert incoming reservations, group enquiries, and M&E requests in line with commercial strategies
• Develop and maintain strong client, agent, and corporate relationships
• Support rate setting, contracting, and yield strategies
• Ensure both hotels maximise sell‑out efficiency in line with company targets
• Deliver monthly revenue targets for Reservations and M&E
• Negotiate rates using market intelligence and demand calendars
• Identify new leads and contracted corporate opportunities
• Manage group bookings, allocations, and operational communication
• Conduct client show rounds and represent the hotels professionally
• Attend commercial meetings, daily briefings, and owners calls
• Lead the Reservations & M&E team including 1‑1s, coaching, and development
• Maintain internal systems including RFP tools (Cvent, Venue Directory, One Source, etc.)
• Oversee the department in the absence of the DOS or senior commercial leaders
• Manage M&E forecasting, month‑end reporting, and diary management

Qualifications

• Passion, confidence, and exceptional customer care
• Previous experience in reservations and/or M&E within a hotel or fast‑paced environment
• Experience leading or supervising a small team (preferred for manager level)
• Strong written and spoken English
• Excellent telephone manner and communication skills
• Strong knowledge of Opera PMS essential
• Strong organisational and multitasking skills
• Commercially minded with a proactive approach to securing business
• A fun, spirited workplace where you can be your true self

Benefits

• The opportunity to be part of a global family with 220,000+ colleagues worldwide
• A "work hard, play hard" culture
• Industry‑leading training and career development
• Discounts at 7,000+ hotels worldwide
• The chance to grow with one of Europe's most innovative hotel management companies
• The opportunity to be part of something exciting as we continue to expand our portfolio and talent

If you believe you have what it takes and want to join our growing family, we want to hear from you!

Please apply by email with your CV, current salary, and notice period. All offers of employment are subject to two satisfactory references and proof of eligibility to work in the UK.