Reservations Manager

Parakeet; Hounslow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A renowned dining establishment in London seeks a Reservations Manager to oversee and enhance the guest experience. The role involves managing all reservations using OpenTable and Collins, delivering warm communication, and curating memorable dining moments. Candidates should have a strong understanding of the London dining scene and be able to recommend wine with confidence. This position is a unique opportunity to shape personal dining experiences while building relationships with regulars and the local community.

Qualifications

• Experience in managing reservations, ideally in the dining sector.
• Strong understanding of the London dining scene and wine.

Responsibilities

• Own every reservation using OpenTable and Collins.
• Deliver warm, human communication to guests.
• Curate memorable dining experiences.

Job description

The Parakeet is searching for a Reservations Manager to join our talented team.

The Parakeet has become a fixture of the London dining scene - a Kentish Town pub defined by fire-led small plates, a thoughtful wine list, and a devoted local community that treats it like a second home. People come here because it feels considered. Curated. Special. Were looking for a Reservations Manager who gets that the guest journey doesnt start at the door. It starts with you. Someone who knows the London dining scene inside out, understands wine with confidence, and can shape experiences that feel personal, not packaged.

What youll do

• Own every reservation - using OpenTable and Collins
• Deliver warm, human, thoughtful communication that feels like us
• Curate memorable moments : from intimate midweek tables to private celebrations
• Use your wine and dining knowledge to guide guests with ease, not ego
• Work hand-in-hand with GMs and FOH to keep service sharp, smooth and full
• Build genuine relationships with regulars and the local community
• Split your time between our Camden office and the venue, staying close to the action

About you

Experience as a Head ...