Reservations Coordinator

Aimbridge; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Manchester is seeking a Reservations Coordinator responsible for overseeing the reservations process. You will ensure guests have a seamless experience when booking accommodations and manage all reservations, room inventory, and rates. The ideal candidate will have strong analytical, communication, and problem-solving skills, along with extensive industry experience. This role offers industry-leading benefits and incentives.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Access to financial wellbeing programs

24/7 employee assistance programme

Uncapped incentives

Qualifications

• Extensive experience in creating and implementing strategies.
• Excellent communication skills to interact effectively with stakeholders.
• Strong analytical skills to identify issues and implement solutions.
• Keen eye for detail to review reservations accurately.
• Deep understanding of industry regulations and compliance requirements.

Responsibilities

• Oversee the reservations process from start to finish.
• Ensure seamless guest experiences when booking accommodations.
• Manage reservation systems and communicate with guests.
• Manage room inventory and rates.

Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Attention to Detail

Industry Experience

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions

A day in the life of…

As our Reservations Coordinator, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.

This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.

What do we need from you?

• Extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills: You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem‑solving skills: You’ll need to have strong analytical and problem‑solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
• Industry experience: You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.