Reservations Consultant, The Savoy Hotel

Accor; Greater London; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Life insurance and pension

31 days of holiday

Exclusive hotel discounts

Free stay for two at The Savoy

Colleague restaurant and wellness room

Laundry services

Wellbeing/healthcare expense cashback

Employee assistance program

Cycle-to-work scheme

Season ticket loan

Annual optician reimbursements

Local discounts for F&B and retail

Job summary

The Savoy in London is seeking a Reservations Consultant to support the Reservations team in promoting and selling The Savoy bedrooms and facilities. You will work under the Reservations Manager & Director of Reservations to maximize revenue and deliver exceptional guest service.

Role requires 1-3 years in luxury hospitality, excellent communication, and strong organizational skills. A proactive, confident communicator will thrive in this frontline position with benefits and progression

Qualifications

• 1-3 years’ experience in a similar role in luxury hospitality.
• Outstanding communication skills, both written & verbal.
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
• Enthusiastic and positive personality with the ability to build trusting relationships with others.
• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.

Responsibilities

• Maximise revenue by converting enquiries and upselling opportunities.
• Demonstrate thorough knowledge of The Savoy and its offers to sell effectively.
• Respond to guest enquiries with Savoy standards to convert enquiries into bookings.
• Ensure calls, emails and procedures align with service standards.
• Update reservations to ensure smooth arrivals and departures.
• Understand targets, forecasts and how the role contributes to hotel success.
• Maintain high quality standards and attention to detail.
• Build relationships with guests and colleagues.
• Be organised and proactive in task management.

Skills

Communication skills

Luxury hospitality experience

Customer service

Job description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • Excellence in Employee Experience
  • HR Team of the Year
  • HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • Talent Development Team of the Year

Job Title: Reservations Consultant

Department: Reservations

Inspired and Supported by: Reservations Manager &Director of Reservations

Salary: £34,869 including service charge + commission upon upselling

Your purpose will be:

To work with the Reservations Team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.

You will be accountable for:

• Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.
• Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently
• Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
• Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel.
• Updating reservations ensuring a flawless arrival and departure experience.
• Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.
• Paying exceptional attention to detail by not comprising on quality standards.
• Building relationships with both our guests and your fellow colleagues
• Being organised and proactive in managing your tasks.

What you will need to do in this role?

• 1-3 years’ experience in a similar role in luxury hospitality.
• Outstanding communication skills, both written & verbal.
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
• Enthusiastic and positive personality with the ability to build trusting relationships with others.
• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
• Applicable job related skills as per Accountable Duties.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and additional service charge
• Life insurance and pension
• 31 days of holiday (including public holidays)
• Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) - 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants - 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay for two at The Savoy after successful probation
• Colleague restaurant, gym, interfaith prayer room and wellness room
• Laundry services
• Cashback for wellbeing/healthcare expenses; HSF & Perkbox
• Employee assistance program
• Virgin Active and The Gym Group membership discounts
• Cycle-to-work scheme
• Season ticket loan for commuting
• Annual optician reimbursements of £100
• Local discounts for F&B and retail