Reservations and Receptionist

Hospitality & Catering Solutions; City of Westminster; On-site; GBP 30,000 - 35,000; Full time

Job summary

A renowned restaurant and event venue group in the City of Westminster is seeking an experienced Reservations and Reception Agent. The ideal candidate will excel in managing reservations, provide exceptional guest service, and thrive under pressure. Benefits include a competitive salary of £15.21 per hour, significant discounts, internal training, and generous pension schemes. Join a distinctive and forward-thinking team in a highly successful operation.

Benefits

Competitive salary based on £15.21 per hour

50% discount on restaurant dining

Generous pension schemes

Free meals on duty

Childcare schemes

Internal training and development opportunities

Qualifications

• Experience in high-profile event companies is desirable.
• Familiarity with reservation systems is advantageous.
• Strong relationship-building skills with guests and colleagues.

Responsibilities

• Manage reservations efficiently at head office.
• Provide excellent service at the restaurant front desk.

Skills

Excellent written and spoken English

Experience in award-winning restaurants

Ability to build relationships

Familiarity with reservation systems

Thrives under pressure

Tools

OpenTable

Quadranet

Collins

Job description

Reservations and Reception Agent

Our client is an iconic, independent restaurant and event venue group, renowned for delivering exceptional dining experiences across two highly successful locations. Well-established in London, the group has ambitious plans to expand its portfolio in the coming years. This is an excellent opportunity for a talented Reservations and Reception Agent to join a stable, distinctive, and forward‑thinking operation.

Benefits

• A competitive salary based on £15.21 per hour
• 5 minute walk from Victoria station
• 45 hours per week, includes weekends and evenings
• 50% discount on restaurant dining
• Refer a friend cash incentive scheme
• Internal training and career development
• Generous pension schemes
• Free meals on duty
• Childcare schemes
• Opportunities for further training – such as WSET & Food and drinks Certificates

Expectations

• Experience within award‑winning restaurants or high‑profile event companies is highly desirable.
• Familiarity with reservation systems such as OpenTable, Quadranet, or Collins is a strong advantage.
• We are looking for a Reservations and Reception Agent with excellent written and spoken English, and a proven ability to build strong relationships with guests and colleagues.
• The ideal candidate thrives under pressure and is comfortable working across both head office reservations and a fast‑paced restaurant front desk environment.