Reservations and M&E Coordinator - Holiday Inn Farnborough - Farnborough

Valor Hospitality; Farnborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in Farnborough is seeking a Reservations and Events Agent to provide top-notch customer service. Responsible for handling bookings, maximising revenue through upselling, and ensuring guest satisfaction. The ideal candidate is friendly, passionate about hospitality, and possesses excellent communication skills. Benefits include exclusive discounts, fully funded apprenticeship programs, and access to health and wellbeing support. Flexibility in shift patterns is offered to accommodate staffing needs.

Benefits

Exclusive discounts

Discounted stays for friends and family

Free meals while on duty

Healthcare Cash Plan options

Cycle To Work Scheme

Generous refer-a-friend bonuses

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a team and handle customer inquiries.
• Experience in hospitality or customer-focused roles.

Responsibilities

• Deliver top-quality customer service to guests.
• Take enquiries and bookings via phone and online.
• Maximise revenue through upselling techniques.
• Administer bookings and provide updates as needed.

Skills

Customer service

Problem-solving

Communication

Interpersonal

Sales

Job description

As Reservations and Reservations and M and E Coordinator you'll be on the front line, delivering on our mission! You'll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. What'll make you a great fit for us? Do you eat, sleep and breathe customer service? Why not RESERVE your place on our team? At Valor we're on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true. You'll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved. When it comes to our guests, you'll know who's who and what's what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP's and special events. We're also looking for someone who is champion of Valor Hospitality Europe Limited's purpose, values and behaviours, spreading the word where you can about what we do. If we've got you SOLD then get in touch today. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages.

What you'll be doing as Reservations and Events Agent

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and Technology savvy
• Available to work when the team and customer needs you most, a calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just 5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

We are looking for a friendly, passionate and energetic Reservations and M and E Coordinator to join our team, exhibiting excellent communication, interpersonal, and problem‑solving abilities.

A passion for hospitality and a relentless commitment to excellence.

Benefits

• Exclusive discounts for you, your friends and family.
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well‑fueled.
• Access to high‑street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer‑a‑friend bonuses, starting at 250.