Reservations and Events Coordinator - The Old Bank Hotel

The Oxford Collection; Oxford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious hotel group in Oxford seeks a Reservations and Events Coordinator to manage room and event bookings. The ideal candidate will have strong communication, people management skills, and experience in luxury hospitality. The role involves maximizing revenue, ensuring high-quality customer service, and detailed knowledge of company policies. Excellent organisational skills and a proactive approach are essential. Competitive benefits include discounts on food, holiday entitlement, and career development opportunities.

Benefits

50% discount on food

Up to £700 recruitment incentive

Employee Assistance Programme

Pension scheme

28 days holiday per annum

Paid day off on your birthday

Hospitality Rewards

Qualifications

• Self-motivated and proactive with a positive attitude.
• Exceptional communication and interpersonal skills.
• Experience in reservations and events within the luxury hospitality sector is beneficial.

Responsibilities

• Manage all room and event reservations for The Oxford Collection.
• Ensure detailed knowledge of hotel systems for bookings.
• Maximise revenue by upselling and following performance standards.

Skills

Self-motivated

Excellent communication skills

Excellent people management skills

Highly organised

Experience in luxury hospitality

Job description

Overview

The Oxford Collection is a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consist of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. Having recently undergone a complete refurbishment programme, we have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of our team, we are looking for an exceptional candidate who shares these values.

We are looking for a Reservations and Events Coordinator to join our team at the Old Bank Hotel in Central Oxford.

Qualifications

• Self-motivated, driven, results-oriented, proactive, positive attitude
• Excellent communication and interpersonal skills
• Excellent people management skills
• Highly organised, with the ability to work under pressure and meet deadlines
• Reservations, events and guest relations experience within the luxury hospitality sector would be beneficial

Responsibilities

• To be responsible and take ownership for all room and event’s reservations for The Oxford Collection.
• To be confident in knowing all systems for The Oxford Collection for Rooms, F&B, Events Sales and Revenue.
• To take ownership and process deposits for all room and event reservations and to ensure that guests are fully aware of the hotel's cancellation policies.
• Having a thorough knowledge of all the Hotels’ computer systems to ensure that all records and booking details are correct at all times.
• Ensuring that all reservations are confirmed in writing as per the Company standards.
• Understanding the standards of performance set out in the Leading Quality Experience report for the group and adhering to them at all times.
• Maximising revenue by selling and up-selling at all times.
• To ensure all bookings display correct source and segmentation on the booking date.
• To practice effective rate management through familiarisation with the hotel business trends, relevant to seasonal and local market forces.
• To have full knowledge of all special offers and promotions and to be intuitive in offering them where appropriate.
• To provide Front and Back of House Hotel and Restaurant teams with timely, detailed, and relevant guest information to enhance their experience.
• To proactively cross-sell The Oxford Collection hotels, venues and restaurants and to secure group business by offering alternative or fall-back options.
• To sell and handle all reservations inquiries via phone, email or in person, conducting and taking ownership for show rounds when required, and ensuring proactive follow-up.
• To process, send, and receive booking proposals and contracts, purchase orders, accounts and outstanding/aged payments.
• To follow-up on and communicate sales leads, i.e. new agents/partners, to the reporting line and to ensure they are added to the relevant system and database.

Benefits

• 50% discount on food within our restaurants
• Up to £700 recruitment incentive
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Opportunities to develop within the Company
• 28 days holiday inclusive of bank holidays per annum (pro-rata)
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24-7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.