Reservations and Events Coordinator

Exclusive Hotels; Coventry; On-site; GBP 23,000 - 27,000; Full time

Job summary

A luxury hospitality company in Coventry is seeking a Reservations and Events Coordinator to manage client communications and coordinate bookings. This role involves ensuring exceptional service and requires experience in a hotel environment, along with exceptional organizational and communication skills. Competitive salary and benefits are offered, including discounts on food and accommodation across properties.

Benefits

Competitive salary and benefits

29 days holiday

50% Discount on food and beverage

Recognition and rewards scheme

Access to training and development programs

Qualifications

• Previous experience in a similar role highly beneficial.
• Previous experience within a hotel environment preferred.
• Able to work well under pressure.
• Immaculate personal presentation required.

Responsibilities

• Input bedroom reservations accurately into the system.
• Coordinate all bookings including conferences and private dining events.
• Handle telephone enquiries professionally.
• Produce detailed function sheets for events.

Skills

Exceptional organisational skills

Outstanding communication skills

Professional and friendly telephone manner

High standard of PC skills

Job description

In a Nutshell

We are actively seeking an Reservations and Events Coordinator who will be responsible for front line communication with clients, co-ordinating Reservations and ensuring that administrative systems and processes are of the highest standard. Your role will involve handling enquiries, processing bookings and dealing efficiently with all associated administration, to deliver an exceptional and memorable guest experience.

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service)
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• EAP provided by HospitalityAction

• HospitalityEssentials discount platform — giving you access to 1,000+ shopping discounts, cashback deals, and online exercise, wellbeing & finance guides

• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Main Responsibilities

Lots to do but lots of fun

The Reservations and Events Coordinator will be responsible for…

• Accurately input bedroom reservations for all bookings into the system
• To obtain correct details and update guest profiles and in turn look to enhance the guest experience using this information.
• The role must ensure that all calls are answered and dealt with within our guidelines
• Co-ordination of all bookings wihtin the hotel including conferences, private dining events, group bookings and reservations in line with clients needs and requests
• Producing accurate, detailed function sheets
• Collating client information to assist in the planning stages of an event
• Preparing and delivering show rounds to the hotel standards
• Handling telephone enquiries

The Ideal Candidate

Are you right for us?

Our ideal Reservations and Events Co-ordinator will have;

• Previous experience in a similar role would be highly beneficial
• Previous experience within a hotel environment
• Exceptional organisational skills
• A professional and friendly telephone manner
• Be able to work well under pressure
• A high standard of PC skills
• Comfortable in working to their own initiative
• Immaculate personal presentation
• Outstanding communication skills both oral and written

About The Company

Are we right for you?

We expect a lot but well give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We dont want you to hide your personality when youre at work, we want you to feel comfortable, to be who you are.

2. We want people people. You've got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then were not for you.

4. You have to put your heart into it. When you tell a guest you're happy to help, you have to mean it.