Reservations and Events Agent - Holiday Inn Hemel Hempstead

Valor Hospitality Careers UK; Hemel Hempstead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality firm in Hemel Hempstead seeks a passionate Reservations and Events Agent to provide excellent customer service. The successful candidate will enhance guest experiences by managing bookings and upselling products. Offering competitive pay, exclusive discounts, and career development opportunities, this role is perfect for those eager to grow in a dynamic environment.

Benefits

Exclusive discounts for team members

Free meals during shifts

Access to wellness activities

Fully funded apprenticeship programmes

Generous refer-a-friend bonuses

Qualifications

• Strong background in customer service and sales.
• Ability to work under pressure while maintaining high standards.

Responsibilities

• Deliver top quality customer service.
• Take enquiries and bookings via phone and online.
• Maximise revenue through upselling.
• Keep the reception team informed about occupancy levels.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Passion for hospitality

Sales conversion

Job description

£25,396.80 per annum /£12.21 per hour, 40 hours per week (5 days)

We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.

The Role

As Reservations and Events Agent you’ll be on the front line, delivering on our mission!

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

What’ll make you a great fit for us?

Do you eat, sleep and breathe customer service? Why not RESERVE your place on our team?

At Valor we’re on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true.

You’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved.

When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP’s and special events.

We’re also looking for someone who is champion of Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word where you can about what we do.

If we’ve got you SOLD then get in touch today.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

What You’ll Be Doing As Reservations And Events Agent

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and Technology savvy
• Available to work when the team and customer needs you most

Requirements

• Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well‑fueled.
• Access to high‑street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer‑a‑friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.