Reservations and Events Agent

Valor Hospitality; High Wycombe; On-site; GBP 9,500 - 12,000; Full time

Benefits offered by this job

Exclusive discounts for you

Staff hotel rates

Meal on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Employee health/wellbeing

Apprenticeship programmes

Job summary

Valor Hospitality is seeking a friendly Reservations and Events Agent to join our team in the United Kingdom. You’ll handle enquiries and bookings, delivering attentive customer service, and promoting our food and beverage packages to maximise occupancy and revenue.

The role offers flexible shifts across 7 days with 16 hours per week (2 days). You will be responsible for upselling, updating bookings, and keeping the reception team informed about occupancy, no-shows and events.

Qualifications

• Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

Responsibilities

• Top quality customer service.
• Taking enquiries and bookings via telephone and online bookings.
• Converting enquiries into sales.
• Processing, amending and updating bookings as required.
• Maximising revenue through upselling.
• Administration and technology savvy.
• Available to work when the team and customer needs you most.

Skills

Customer service

Communication skills

Interpersonal skills

Job description

£10,574.72 per annum, £12.71 per hour. 16 hours across 2 days a week.

We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.

The Role

As Reservations and EventsAgent you’ll be on the front line, delivering on our mission!

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

What'll make you a great fit for us?

Do you eat, sleep and breathe customer service?

At Valor we’re on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true.

You’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved.

When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP’s and special events.

We’re also looking for someone who is champion of Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word where you can about what we do.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

What you'll be doing as Reservations and Events Agent

Top quality customer service

Working as part of a great team

Take enquiries and bookings via telephone and online bookings

Converting enquiries into sales

Processing, amending and updating bookings as required

Maximising revenue through upselling

Administration and Technology savvy

Available to work when the team and customer needs you most

Requirements:

Excellent communication, interpersonal, and problem-solving abilities.

A passion for hospitality and a relentless commitment to excellence.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just £30 Bed andBreakfast.

Discounted stays for friends and family.

50% discount when dining in our restaurants and bars.

Free meals while on duty, keeping you well-fuelled.

Access to high-street discounts on a range of shops, experiences and more.

Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes.

Internal development programmes, designed to support you as you grow within your role.

Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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