Reservations Agent - The London EDITION

EDITION; Greater London; Sur place; GBP 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Room rates

F&B discounts

Experience access

Paid leave

Wellbeing program

Local benefits

Résumé du poste

The London EDITION in London is seeking a Reservations professional to efficiently process reservation requests, handle modifications and cancellations, and maximize revenue through upselling. You’ll verify availability and rates, explain policies, and ensure guest satisfaction with every booking.

You will work on-site, using strong communication, data entry, and English skills to service guests and collaborate with team members to deliver exceptional service.

Qualifications

• High school diploma or G.E.D. equivalent.
• Strong customer service, communication and telephone etiquette skills.
• Computer literacy and accurate data entry skills.
• English language proficiency and strong listening skills.
• Ability to work collaboratively within a team environment.
• Sales orientation with the ability to identify revenue opportunities.
• No prior related work experience required.
• Eligibility to work in the UK - Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Responsabilités

• Process reservation requests, changes and cancellations accurately.
• Verify room availability, rates and occupancy before confirming bookings.
• Identify guest needs and recommend suitable room types and packages.
• Explain guarantee, cancellation and qualifying rate policies to guests.
• Document special guest requests and reservation details accurately.
• Answer questions regarding hotel facilities, services and local attractions.
• Apply upselling and sales techniques to maximize property revenue.
• Resolve guest concerns and follow escalation procedures when required

Connaissances

Customer service

Data entry

English proficiency

Teamwork

Sales orientation

No prior experience required

Eligibility to work in UK

Formation

High school diploma or GED

Description du poste

Additional Information

Service charge

Job Number

26141397

Job Category

Reservations

Location

10 Berners Street, London Engla W1T 3NP, United KingdomVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Pay Range:

GBP 13.07 Hourly salary

The London EDITION

EDITION Hotels are stunning microcosms of the world’s top cities featuring the best in service, food, beverage and entertainment. Located in gateway cities throughout North America and the Middle East, Europe and Asia, these are hotels where you’ll find the guests rubbing elbows with locals because there’s no better place to be in the moment. Hotels that feel different because they make you feel something. Hotels that don’t act like hotels.

As part of the Marriott International family, EDITION offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

Responsible for processing reservation requests, modifications and cancellations received via phone, email or other channels. Identifies guest needs, recommends appropriate room types and rates, explains reservation policies, and delivers exceptional service while maximizing revenue opportunities.

What You'll Do

• Process reservation requests, changes and cancellations accurately.
• Verify room availability, rates and occupancy before confirming bookings.
• Identify guest needs and recommend suitable room types and packages.
• Explain guarantee, cancellation and qualifying rate policies to guests.
• Document special guest requests and reservation details accurately.
• Answer questions regarding hotel facilities, services and local attractions.
• Apply upselling and sales techniques to maximize property revenue.
• Resolve guest concerns and follow escalation procedures when required.

What You'll Bring

• High school diploma or G.E.D. equivalent.
• Strong customer service, communication and telephone etiquette skills.
• Computer literacy and accurate data entry skills.
• English language proficiency and strong listening skills.
• Ability to work collaboratively within a team environment.
• Sales orientation with the ability to identify revenue opportunities.
• No prior related work experience required.
• Eligibility to work in the UK - Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world‑class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.