Reservations Agent

Celtic Manor Resort; Newport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premier hospitality establishment in Newport, UK, is seeking a Reservations Agent. In this role, you will create personalized booking experiences and sell unforgettable stays. Ideal candidates will radiate warmth and possess strong communication skills, with experience in customer service preferred. The position offers full-time hours, competitive pay, and valuable perks including career development and discounts on dining and leisure. Join a dynamic team dedicated to exceptional guest experiences.

Benefits

Career development

Dining and leisure discounts

Free virtual GP appointments

NEST pension scheme

Social Club events

Awards for achievements

Qualifications

• Experience in reservations or customer service preferred, but training is provided.
• Ability to thrive in a busy contact centre environment.

Responsibilities

• Create personalised booking experiences via phone and email.
• Sell dream getaways and exclusive upgrades.

Skills

Warm personality

Communication skills

Sales flair

Customer service experience

Job description

Job Title : ReservationsAgent

Location : Newport, NP18 1HQ

Contract Type : Permanent

Pay : £ per hour + Incentives & Amazing Benefits

Hours : Full Time

Job ID : REQ5757

Be a Hospitality Hero in Our Sales & Revenue Team!

Step into a career where every call is the beginning of an unforgettable guest experience.

As a Reservations Agent at the iconic Celtic Manor Resort, you’ll be part of a passionate team that turns enquiries into excitement—from luxury stays to championship golf and indulgent spa escapes.

What Makes You Our Ideal Hero?

You’re someone who :

• Radiates warmth and loves making people feel special
• Communicates with confidence and charm
• Has a natural flair for sales and customer service
• Brings experience in reservations or customer service (or the drive to learn—we’ll train you!)

Your Mission, Should You Choose to Accept It…

• Create seamless, personalised booking experiences via phone and email
• Sell dream getaways and exclusive upgrades with enthusiasm
• Be the friendly voice that starts every guest’s journey
• Thrive in a buzzing contact centre where your energy shines

Perks That Make You Feel Like a VIP

As one of our Hospitality Heroes, you’ll enjoy :

• Career development from day one
• Discounts on dining, stays, and leisure membership
• Free virtual GP appointments & 24 / 7 wellbeing helpline
• NEST pension scheme
• Social Club & staff appreciation events
• Monthly and annual awards to celebrate YOU

Grow With Us – The Celtic Collection Promise

Here, you’ll

say :

“I’m trained, supported, and proud to do my best work.”

“I feel valued, included, and encouraged to grow.”

“My ideas matter, and my contributions count.”

“I’m part of something ambitious—and I help shape it every day.”

Ready to Start Your Story?

Apply now and become part of a team that’s rewriting the hospitality experience—from Manor to Marina.

Please note :

We may close applications early if we receive high interest. All applicants must have the right to live and work in the UK.