Food & Beverage Reservations Agent

Hilton Worldwide, Inc.; City Of London; On-site; GBP 28,000 - 29,000; Full time

Job summary

A leading global hospitality company seeks to hire a Food & Beverage Reservations Agent at the London Hilton on Park Lane. This role involves being the first contact for guest reservations, delivering exceptional customer service, and managing inquiries efficiently. Ideal candidates should possess excellent communication and organization skills, with previous experience in a reservations environment seen as advantageous. The position offers a competitive salary in a prestigious hotel.

Benefits

28 days paid holiday increasing with service

Exclusive high-street discounts

Team Member discounts on hotel stays

Access to development programmes

Career opportunities and wellbeing programmes

50% off in Hilton restaurants and bars

Refer a Friend Scheme

Uniforms provided and laundered

Free meals on shift

Qualifications

• Previous experience in a reservations environment.
• Ability to maintain a professional and friendly demeanor.
• Strong organizational skills to handle multiple inquiries.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Convert inquiries into contracted business efficiently.
• Respond positively to sales inquiries to develop future leads.
• Ensure all reservations are completed accurately.
• Provide prompt service while maintaining hotel brand standards.

Skills

Professional telephone manner

Excellent communication skills

Outstanding administration and organizational skills

Education

Tertiary qualifications or collegiate-level degree

Job description

Job Description - Food & Beverage Reservations Agent (HOT0C4GS)

Job Description

Job Number: HOT0C4GS

Work Locations

London Hilton on Park Lane 22 Park Lane London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60 th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

Annual Salary ranging from £28,000 upto £29,000

BENEFITS

• 28 days paid holiday increasing with service
• Exclusive high-street discounts through Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.