Reservationist

Chotto Matte - Manchester; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading restaurant group is seeking an experienced Reservation Agent to manage inbound reservations and ensure excellent guest experiences. This full-time role based in Manchester requires strong communication skills and expertise in reservation systems. Responsibilities include managing bookings through Seven Rooms and OpenTable, coordinating with the team, and handling guest inquiries. The ideal candidate will have a proven track record in customer service and lead group bookings. Competitive hourly salary offered.

Qualifications

• Experience in managing reservations via phone, email, and online platforms.
• Ability to handle guest inquiries and complaints professionally.
• Strong relationship-building skills to understand guest preferences.

Responsibilities

• Manage all inbound reservation bookings via booking platforms.
• Handle inquiries and manage the reservation system effectively.
• Coordinate group bookings and ensure seamless communication with the front-of-house team.

Skills

Excellent communication skills

Customer service experience

Proficiency in reservation systems

Tools

Seven Rooms

OpenTable

Job description

Position: Reservation Agent

Location: Chotto Matte - Manchester

Salary: Up to £14.21 per hour inclusive of tronc

About us:

Chotto Matte is a globally recognized Japanese-Peruvian fusion restaurant group with locations in London, San Francisco, Toronto, and now Manchester! Our venues are immersive spaces where vibrant cuisine meets energetic beats, offering guests a unique and engaging dining experience.

We’re now on the lookout for an experienced Reservation Agent to manage all inbound reservation bookings via our booking platforms (Seven Rooms and OpenTable), email and phone calls.

This position will be based full time in the restaurant head office, and will be expected to work some evenings and weekends.

Key Responsibilities:

• Handle incoming reservation and group enquiries via phone, email, and online platforms promptly and professionally
• Manage the reservation system effectively to maximize seating capacity and optimise table turnover
• Coordinate and plan group bookings inline with group/event procedures
• Build strong relationships with guests, understanding their preferences and special requests to provide a completely tailored experience
• Coordinate with the front-of-house team to ensure seamless communication and execution of all reservations
• Maintain accurate records of reservations, groups and guest information
• Handle guest enquiries, feedback, and complaints