Reservationist

The Fife Arms - Reservations; Braemar; On-site; GBP 20,000 - 28,000; Full time

Job summary

A premier hotel in Braemar is seeking an experienced Reservationist for a maternity cover position. You will ensure exceptional guest experiences from initial enquiry to booking. This involves handling reservations, collaborating with the Concierge team, and meeting revenue targets. Candidates should have previous luxury hospitality experience, excellent communication skills, and a proactive approach to service. A fixed-term contract of up to 12 months with comprehensive benefits, including holiday, discounts, and career development opportunities is offered.

Benefits

30 days holiday per year

Complimentary guest experience annually

Enhanced pension scheme

Free meals and drinks while on shift

Generous staff discounts

Life Assurance and health benefits

Access to Employee Assistance Programme

Tailored career development opportunities

Qualifications

• Previous experience in luxury hospitality environment.
• Familiarity with LQA or Forbes standards is an advantage.
• Ability to work under pressure and deliver exceptional service.

Responsibilities

• Handle hotel room and restaurant reservation enquiries professionally.
• Convert enquiries into bookings to maximize revenue.
• Collaborate with Concierge team to enhance guest experiences.
• Meet performance targets including room revenue goals.
• Ensure accuracy in reservation data and guest profiles.
• Respond to all enquiries within 24 hours.
• Conduct pre-arrival checks in line with procedure.
• Maintain knowledge of hotel services and offerings.
• Communicate effectively with Reservations and Front Office teams.

Skills

Excellent communication skills

Organisational skills

Attention to detail

Proactive approach

Customer service passion

Tools

Opera Cloud

Job description

Join the Award-Winning Fife Arms as a Reservationist (Maternity Cover – fixed term contract)

Voted Hospitality Employer of the Year 2024 & 2025 by Aberdeen City & Shire Thistle Awards and awarded 2 Michelin Keys, The Fife Arms is a one-of-a-kind hotel nestled in the heart of Braemar, within the stunning Cairngorms National Park. We are currently seeking a passionate and experienced Reservationist to join our award-winning team.

About the Role

As a Reservationist at The Fife Arms, you will play a key role in delivering an exceptional guest experience from the moment of enquiry. With a flair for hospitality and a sharp eye for detail, you’ll be the first point of contact for many of our guests—ensuring their journey with us begins seamlessly and memorably.

Your responsibilities will include:

• Handling hotel room and restaurant reservation enquiries with professionalism and efficiency
• Converting enquiries into bookings to maximise room and overall revenue
• Collaborating closely with our Ghillie (Concierge) team to enhance guest experiences and drive internal sales
• Meeting or exceeding room revenue and performance targets, including LQA Mystery Shopping call goals
• Ensuring accuracy and attention to detail in all reservation data and guest profiles
• Responding to all enquiries promptly—ideally within the same day, and no later than 24 hours
• Conducting thorough pre-arrival checks in line with operating procedures
• Maintaining up-to-date knowledge of room categories, hotel services, experiences, and F&B offerings
• Ensuring clear and seamless communication between the Reservations and Front Office teams

About You

We’re looking for an enthusiastic and professional individual who brings:

• Previous experience in a similar luxury hospitality environment, with LQA/Forbes is an advantage
• Familiarity with Opera Cloud (preferred)
• Excellent communication and organisational skills
• A proactive, detail-oriented approach and the ability to work under pressure
• A natural passion for delivering exceptional guest service
• A willingness to learn and grow within a creative and ambitious team

What We Offer

• Fixed term contract up to 12 months to cover maternity leave
• 30 days holiday per year
• A complimentary guest experience for you and a guest, annually
• Enhanced pension scheme
• Free meals and drinks while on shift
• Generous staff discounts across all Artfarm properties – including in Somerset, the Scottish Highlands, London, Los Angeles, and Menorca
• Vibrant sports and social events through our local committees
• Life Assurance and health benefits including a health cash plan
• Access to our Employee Assistance Programme
• Tailored career development opportunities based on your goals and aspirations

About The Fife Arms & Artfarm

The Fife Arms is operated by Artfarm, a pioneering independent hospitality group founded by Iwan and Manuela Wirth. Artfarm is known for transforming unique locations into unforgettable experiences that celebrate art, culture, and community. Alongside The Fife Arms, our portfolio includes The Fish Shop in Ballater, The Audley and Mount St. Restaurant in London, Manuela in Los Angeles, and Cantina in Menorca, among others.

With 46 individually designed rooms, the luxurious Albamhor Spa, and extraordinary event spaces, The Fife Arms offers a world-class guest experience rooted in Scottish heritage and international flair. From the wood-fired cuisine of The Clunie Dining Room, to the charm of The Flying Stag Pub, the sophistication of Bertie’s Whisky Bar, and the style of Elsa’s Cocktail Bar, every corner of our hotel tells a story.

Ready to be part of something extraordinary?

Apply today and begin your journey with The Fife Arms family.