Reservation & Guest Experience Agent

The Ned; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hospitality venue in the City of London is seeking a Reservation & Guest Experience Agent to provide exceptional customer service. Responsibilities include managing reservations through calls and emails, and offering a warm welcome to guests. The ideal candidate must be flexible with shifts, enjoy working in a team, and contribute to creating memorable experiences. Competitive pay and various employee benefits are offered.

Benefits

Complimentary meals

Training and development opportunities

Employee discounts

Wellbeing benefits

Birthday off after one year

Volunteer day

Referral bonus

Annual social events

Employee assistance programme

Qualifications

• Must have excellent customer service skills.
• Ability to manage calls and emails for reservations.
• Flexibility to work different shifts including evenings and weekends.

Responsibilities

• Provide exceptional service to guests and members.
• Handle all incoming calls and emails related to reservations.
• Work various shifts as scheduled.

Skills

Excellent customer service

Handling reservations

Communication skills

Job description

Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Reservation & Guest Experience Agent – immediate start available

Where will you be working?

Going above and beyond for our guests is our Guest Experience team. This group of customer service professionals always go the extra mile to make our guests’ time with us special.

What will you be doing?

• Excellent customer service is in your DNA, and you’ll be providing this to our guests and members
• You’ll be looking after all incoming calls and emails for reservations, encompassing our restaurants, rooms, member services, and spa
• Shifts vary between 0700 – 1530, 1430 – 2300, and occasional night shifts

What can The Ned give you?

• Salary of £15.35/hour (including service charge)
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance programme – 24/7 advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as a Guest Experience Agent