Resell Partner Manager

ServiceNow; Staines-upon-Thames; Hybrid; GBP 85,000 - 120,000; Full time

Job summary

ServiceNow is seeking a senior Partner Ecosystem Manager in the UK to lead partner programs, drive growth, and align investments with opportunities across AMS/EMEA. You will collaborate with marketing, operations, and sales to deliver joint GTM plans, governance, and successful customer outcomes.

Your role includes coaching partners, managing the portal and reporting, conducting business reviews, and driving revenue through strategic partnerships while traveling as needed.

Qualifications

• Experience integrating AI into work processes or workflows.
• Ability to coach partners remotely and in person as needed.
• Clear communication of partner program requirements and benefits.
• Day-to-day management of partner ecosystems and reporting.
• Collaboration with Partner Operations and Enablement for best practices.
• Conduct quarterly and bi-annual business reviews.
• Develop partner business cases and program roadmaps.
• Identify investment areas to grow partner programs.
• Execute remediation plans when needed.
• Manage partner portals and other systems.
• Drive revenue through teaming and subcontracting.
• Build and maintain relationships across the partner ecosystem.
• Participate in marketing events and activities.
• Around 10% travel.

Responsibilities

• Build partner practices via business plan development, account planning and partner expectations.
• Plan for success with target agreements, capacity, and growth investments.
• Manage partner ecosystem with readiness scoring and milestone tracking.
• Governance: communicate with stakeholders, prepare dashboards and interlocks.
• Work with ServiceNow partners to win new business across regions.
• Align partner investments with opportunities and the company strategy.
• Accelerate partner growth with joint GTM plans and required capabilities.
• Drive cadence: pipeline reviews, QBRs and executive alignment.
• Develop capacity plans for successful deployments and customer outcomes.
• Collaborate on marketing for joint demand generation and events.

Skills

AI integration

Partner enablement

Partner reporting

Business reviews

Roadmaps

Investment areas

Remediation plans

Portal management

Revenue goals

Partner relationships

Marketing events

Travel planning

Job description

• Region: EMEA - Europe, Middle East and Africa
• Work Persona: Flexible

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people

Job Description

What you get to do in this role:

• Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, deliver growth.
• Planning for success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
• Managing the Partner Ecosystem and cross functional collaboration across stakeholders through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
• Drive Ecosystem Governance through stakeholder communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
• Work with a specified set of ServiceNow partners to generate new business in existing accounts and in new logos, as well as ensuring our partners assist in delivering successful projects across all ServiceNow sales segments in a designation geo (AMS/EMEA/APJ).
• Direct/align partner’s investment in ServiceNow with areas of greatest opportunities. Aligns partner’s corporate mission and goals with the people, programs and resources at ServiceNow. Ensure alignment with ServiceNow’s Partner Industry Solutions strategy and, where applicable, Service Provider programs.
• Accelerate Workflow and Now Platform “Practice” growth via joint GTM plans with associated investment aligned to ServiceNow’s four C requirements: Capacity, Capability, Competency, and Customer Success.
• Drive regular partner cadence including pipeline reviews, operational excellence, QBR’s and EBC’s to drive partner and ServiceNow executive alignment
• Develop and execute capacity plans to assure partner is well positioned to sell the value of the Now Platform and to deliver successful customer implementations with high degrees of customer success via proper competencies, certifications, and committed co-delivery plan.
• Collaborate with Marketing teams on both sides to build and execute joint closed-loop demand generation plans (Partner Prospecting Days (PPD), CxO Roundtables and joint events).

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Effectively coach & enable partners both remotely and face to face as needed
• Communicate Partner Programs’ Requirements & Benefits across the ecosystem
• Provide Day-to-Day Management of Partner Ecosystem
• Work closely with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being executed
• Conduct Quarterly and Bi-annual Business Reviews
• Develop Partner Business Case + Program Roadmaps
• Articulate investment areas needed to both enter and progress through the partner program
• Execute Remediation Plans
• Enhance & Manage Partner Portal and Other Systems
• Work Towards Partner Revenue Goals through Teaming & Subcontracting
• Build and Maintain Relationships Between the PDC and the Partner ecosystem
• Participate in Marketing Events
• Approximately 10% travel

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply