Researcher

Marks and Spencer; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company in the UK is looking for a Researcher to join their Customer Insight Team in Food. The role involves turning data into stories to influence customer-centric decisions. Candidates should have strong communication skills and a passion for understanding customer needs. Significant perks include a colleague discount, competitive holidays, and wellbeing support.

Benefits

20% colleague discount for you + 1 household member

Competitive holiday allowance + option to buy more

Discretionary bonus schemes linked to performance

Strong pension + life assurance

Tailored induction + training from day one

Perks and savings via M&S Choices portal

Market-leading family policies

24/7 wellbeing support (GP access + mental health services)

1 paid volunteer day a year

Qualifications

• Passionate about understanding people and making insight accessible.
• Skilled in creating engaging materials tailored to different audiences.

Responsibilities

• Collate and synthesise insights from various sources for decision-making.
• Respond to business requests by providing relevant customer insights.
• Support initiatives to enhance customer closeness.

Skills

Strong communication and presentation skills

Ability to synthesise data

Highly organised

Flexible and adaptable

Customer-centric thinking

Job description

Summary

We\'re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.

We\'re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn\'t just food this is M&S Food.

All the details

We\'re looking for a curious and customer-obsessed Researcher to join our Customer Insight Team in Food. In this role, you\'ll turn data into stories that help shape customer-centric decisions across the business. You\'ll work with a variety of insight sources, collaborate with partners, and play a key part in bringing our colleagues closer to our customers. If you\'re passionate about understanding people and making insight accessible, we\'d love to hear from you.

What you\'ll do

• Collate and synthesise insights from research, market data, external reports, and internal sources to support customer-centric decision-making.
• Create and present engaging insight materials (e.g. reports, presentations, videos) tailored to different audiences and forums.
• Respond to specific business requests by providing relevant customer insights that support pivotal initiatives and event reviews.
• Support Customer Closeness initiatives, including organising Customer Weeks, hosting Panels, and facilitating Closer to Customer days.
• Collaborate with researchers and analysts to identify knowledge gaps and champion the Insight Team\'s capabilities across the Food business.

Involvement with ad hoc projects and team initiatives

Who you are

• Strong communication and presentation skills, with the ability to tailor messaging for different audiences
• Skilled in synthesising data and telling compelling stories with insight
• Highly organised and able to manage multiple projects simultaneously
• Flexible and adaptable in approach to suit different project types and partner needs
• Passionate about customer-centric thinking and bringing the voice of the customer into the busines

What\'s in it for You?

Working at M&S means being part of something bigger - delivering quality, value and service to millions of customers every day. We\'re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

• 20% colleague discount for you + 1 household member (after probation)
• Competitive holiday allowance + option to buy more
• Discretionary bonus schemes linked to performance
• Strong pension + life assurance
• Tailored induction + training from day one
• Perks and savings via M&S Choices portal
• Market-leading family policies (parental, adoption, neonatal leave)
• 24/7 wellbeing support (GP access + mental health services)
• 1 paid volunteer day a year

Everyone\'s Welcome

We are ambitious about the future of retail - disrupting, innovating and leading into a more inspiring digital era. We want diverse, representative teams where everyone can bring their whole selves to work.

If you need support or adjustments during recruitment, let us know in your application. Our team will make sure you have what you need to do your best.